Policy Warning - No option to appeal
Hello all,
A few days ago I received a policy violation warning from Amazon. It says “Action Taken: Warning Sent” with no option to appeal. At the top there is what I suspect to be a generic notice saying
" Addressing your policy violations in a timely manner will prevent unnecessary disruption to your selling account."
What do I actually do now? There’s no information on what to do with this…my account metrics and health were perfect before this…
44 replies
Seller_esvgLzKXw2YAl
Firstly, was this an email you received? If so, are you actually sure that it wasn’t just a phishing email?
If there is no actual notification on your account, then it probably was.
Check the email address that it was sent from and any links on it. If you hover over them with your mouse, you will be able to see the actual address it’s coming from etc.
If your not sure, then feel free to post it, without any personal information on.
Seller_PlrereY2fxILR
We have received a similar warning last night, regarding misuse of product ratings, feedback and reviews. I am baffled, as we do not request reviews and do not replay to any feedback received. I have checked all of our most recent messages and our customer service team have not mentioned anything inappropriate in any of their messages. I have also gone through our product descriptions and there is nothing there.
I too have contacted Seller Support and had a similar response of nothing to worry about, but then contact seller-performance@amazon.co.uk with a POA.
I have tried to email the managingdirector@amazon.co.uk but this address no longer seems to be effective, as it has simply generated a new case in the case log.
I have contacted a company called Appeal Guru and they have advised that lots of sellers have recently been sent this warning with no option to appeal. They state that this is because it is just a warning and Amazon are not taking any action on this at this time. I was advised to contact Seller Support for more information.
We have been selling on Amazon for over four years and have a 7 figure annual turnover.
Anyone else feel like you’re going round in circles? The last thing we need is a suspension in the lead up to Black Friday!
Seller_PlrereY2fxILR
Having spoken with Appeal Guru again, they have stated that because this is a warning and they have not requested a POA then we should not worry too much. They stated that if we sent them a POA then they would just ignore it, as they haven’t requested one.
There is another thread on the forum with other sellers who have experienced the same thing over the last couple of days.
Hopefully an algorithm issue with the bots and should resolve itself…
Seller_WeWektiY4a6Qn
We had this as well, I posted on another thread,
regarding misuse of product ratings, feedback and reviews.
We are having to trying to figure out what triggered this, it’s like walking down the street and the police arrest you but don’t tell you why, they then give you a warning let you go stating don’t do it again or we’ll come back for you.
All very annoyed after the event so you ring the police and ask them why all this happened and they say well don’t worry it was only a warning and don’t take to much notice of it.
What planet are they on?
Seller_lQUlXmXl5GHVZ
hi Paul73
i have also received the same notification and account has been moved to at risk.
Seller_24Bec1n3QCVmi
We had this some time ago and found that it was actually related to one of our seller fulfilled listings. Someone (or possibly a bot) was placing up to 50 orders a day for this particular asin, which were then being cancelled right away. Amazon’s system automatically assumed it was ourselves placing these orders in an attempt to boost the ranking of the listing.
We ultimately had to remove our seller fulfilled listings and just stick to FBA for this particular asin.
My suggestion would be to look at your cancelled orders and see if anything looks unusual.
Seller_24Bec1n3QCVmi
It’s worth checking your FBM/MFN orders for cancelled orders too. We only ever saw it on MFN orders and not on FBA orders on the same listing.
Seller_Yja9oH7DLHk2I
I am NOT having a good weekend. My account has just been hacked and Amazon deactivated everything. All my offers disappeared and I could not get into my account.
My email address was changed so when I tried to get in Amazon said my email did not exist.
MAJOR PANIC
I finally managed to get back in and then I received emails in French saying my French account has been compromised.
I have had to add all my bank details back and request that they are verified (this could take up to 4 days). I also had to add back my credit card.
Now my heart rate had returned to near normal I am wondering if this incident is related to my policy violation or am I just having a bad weekend.
What do you think? Related or coincidence?
The violation was in UK, hack was in France.
Seller_Yja9oH7DLHk2I
I am going to write back and say I believe it is an error and is related to the two incidents of unauthorised access I have just had.
It says the following.
Has this message been sent in error?
If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
– Evidence or examples that demonstrate your account complies with our Selling Policies and Seller Code of Conduct.
– How your account has not violated our policies.
Any ideas how I prove I have not violated the policies?
Seller_Yja9oH7DLHk2I
Seller support told me to appeal by replying to the email I received. The email address in no reply so clearly that was wrong.
I have now been told to appeal to review-seller-appeals@amazon.co.uk.
Does that look correct?
