Account Deactivated - Inform Consumers Act TAX verification.
My account is deactivated due to Inform Consumers Act TAX verification.
But I've submitted over two weeks ago, then re-submitted since, created support tickets (was told 72 hours) but that was 10 days ago.
Also spoke with account health on phone who said they could provide no timeline. I note also that policy compliance now shows as though my account isn't deactivated but the big deactivated banner still shows and Tax ID number (In Progress) still shows
How long might this take to resolve?
4 replies
Atlas_Amazon
Hello @Seller_ygPRjfsEsAX25
But I've submitted over two weeks ago, then re-submitted since, created support tickets (was told 72 hours) but that was 10 days ago.
Thank you for the information provided regarding the recent impacts to the account due to verification. I know it can be frustrating having to wait for a resolution when all the steps needed have been taken. I have gone ahead and compiled your information to be sent off to the appropriate teams for review so we may determine what your next steps will be.
As of now, we do not have any added information that we could use to guide, but we will continue to monitor closely for any new details. If you receive any updates you would like to share, please refer back to this thread for support.
Best,
Atlas
Emet_Amazon
Hello @Seller_ygPRjfsEsAX25,
Thank you for your patience while we worked on resolving this and getting the account reinstated.
I have just received word that your store is now active and fully compliant with the INFORM Consumer Act requirements. All banners and warnings related to INFORM should have also been removed as posting this. I will ask that if you are still seeing any warnings or requests to complete INFORM That you follow back up here with examples so we can continue work work together on resolving this.
As for your concerns @Seller_9SSu5tEpyS6Bs, I would ask that you please create your own thread with examples of what you're experiencing so we can look over your situation. This helps us in following up directly and ensuing we're working directly with you on resolving these concerns. You are welcome to tag myself or other moderators for more visibility.
Emet.
