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Share your feedback with us after any support call
You can now provide immediate feedback to us at the end of a call with Selling Partner Support.
Previously, you had to wait for us to send you an email after your case was resolved to offer feedback. Now, you can remain on the line after the call ends to complete a brief satisfaction survey.
This survey makes it easier to share feedback immediately after you receive assistance. It's part of our ongoing efforts to improve our Selling Partner Support experience and identify areas for improvement.
12 replies
Seller_tQCfsb3zoC4AP
Is this a Joke? Seller have been screaming at you for years to provide seller support.
I for one can report to you that 5he last time they assisted me on any subject was in August 2019
After that time you get random cut and paste emails from people with extremely limited English who have no understanding of what is being reported to them.
I do not know one single seller who would even grade the service as neutral it is a horrific experience contacting them knowing that it will be impossible to squeeze any support out of them on any subject you current set up is what EBay had in place in 2005 hence why so many on EBay left that site or down graded and came here now I see the same sellers now moving on from here or down grading
Seller_EpXPhVLnbs8X3
That's no good. You won't know they've given you the wrong advice until you get off the call and try to implement whatever it is they've told you to do in order to get you off chat or the phone, sorry but that's how I feel about support at the moment. It's a futile waste of time even getting in contact.
Seller_40ozsHlGqPuEL
In about 21 years of SELLING here, I have only ever spoken to Amazon Seller Support only twice. The second time, I learned my lesson: it is pointless.
Unless Amazon completely replaces all of its SS, there will never be a third time.
Seller_ZJhFeE3tNKzfh
Tell you what you do. Ring ebay seller support. Just literally copy them would be a starting point.
Seller_KlbXZHzQGSDZv
"This survey makes it easier to share feedback immediately after you receive assistance. It's part of our ongoing efforts to improve our Selling Partner Support experience and identify areas for improvement."
Or you could try looking in the forums or chatting to the mods in here that do occasionally pipe up.
Quick list of the top of the head that would help.
1 If your calling from the uk have a uk support personel. No offense but when English is not their first langauge it only adds to the problem.
2. Training - most ss replies are cut and paste irrelavance if they knew how amazon worked instead of just pick the first reply that appears to fit the question thngs would be a lot better.
3. Have certain people assigned to certain areas and train them in those specifics.
4. Allocate people for specific jobs such as amending listings when an obvious error is in the listing. Have seperate contact ways for these so that they can deal with these simple ienquiries without getting bogged down in the general seller support.
5 Assign people from different deptments to look at areas that affect them. For example bank verification there must be 10 people a day posting about these sort of issues the answer is generally very easy but when the reply from ss runs along the lines of there is something wrong with the information you provided (again cut and paste bs) but does not specify what the problem is.
Theres a starter for 10 of which i'm sure many other people can add to. asking for feedback when people have been frustrated by ss is probably not your best idea.
Seller_KlbXZHzQGSDZv
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/6381cb1f-cbe9-42a4-914a-335f552bd2f5?ref=forums_sc_homepage_6381cb1f-cbe9-42a4-914a-335f552bd2f5&communicationDeliveryId=af7b3e91-7585-4e15-ad51-11210cc96656
click on the above for more examples of what sellers think of support.
Seller_2H0qZ7q0Fd0Us
Won't work. I've had "Seller Support" calls where it sounds like they are answering calls from home, and the pick up and just leave the phone line open without saying anything. After a couple of minutes you have to just hang up.
The ones bad at their jobs and those gaming the Amazon system to get paid without doing any work will continue to be able to do so.
@Ezra_Amazon @Spencer_Amazon @Julia_Amazon
Seller_AlYpsVHv0gj21
I'm sorry Amazon but this is simply not good enough. You have had years of us sellers telling you that Seller Support is a complete waste of time. You must know by now what the problems are. You dont need any more "satisfaction surveys" or feedback to know why we are not happy. Why not take actual real action - improve the service until it provides real help for sellers- then ask us for feedback.
Seller_lmJOjF6JybyzB
sooo... we have 3 thumbs down and no thumbs up from Amazon's post. Then 100% of the posts express a very, very negative view of Seller Support.
Will this provoke a response from somebody with clout at Amazon?
I'm going with no, but I'd love to be proved wrong.
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