unauthorised seller of my product
There is a seller listed as an "other seller" only for my listing B0CQGXWMGY.
I am brand registered and have been for over a year now. I am also the only seller of my brand's products
There shouldn't be any other sellers as I would have to "ungate" them, correct?
How do I [Moderator Edit: removed inappropriate commentary] dis foo? Do I contact brand registry support?
unauthorised seller of my product
There is a seller listed as an "other seller" only for my listing B0CQGXWMGY.
I am brand registered and have been for over a year now. I am also the only seller of my brand's products
There shouldn't be any other sellers as I would have to "ungate" them, correct?
How do I [Moderator Edit: removed inappropriate commentary] dis foo? Do I contact brand registry support?
7 replies
Seller_rI7BZIczK8iAC
Is this YOUR brand? The question is if he is selling YOUR product or something else. Do you sell your brand to resellers? If yes, they are allowed to list on your listing as long as they sell the exact same product, your brand.
Dougal_Amazon
Hello @Seller_NRcsAplCDjo30,
My name is Dougal from the Community Manager Team and I would be happy to provide you the proper reporting procedure. I appreciate the jest, but second question in your original post is a bit on the inappropriate side so I have removed it. Ok, on to the issue at hand.
Ultimately, it depends on what you uncover by doing a test buy from this Seller. Is the actual product being sold by this seller your actual branded product, a copy/counterfeit or an Intellectual property infringement like Trademark or Patent infringement.
If this is your actual product, Amazon cannot enforce and here is why:
"Exclusive Distribution (except in China, France, and the United Arab Emirates) – Amazon does not enforce exclusive distribution rights except within the countries that have laws specifically referring to selective or exclusive distribution."
You can find this above excerpt from the "Types of notices not accepted on Amazon," section of the Intellectual Property for Rights Owners help page.
If this is counterfeit product or another form of Intellectual Property infringement, Please utilize the Report a Violation tool from the Brand Registry site. You can also review best practices on how to report in the Intellectual Property for Rights Owners help page as well.
If this product violates any other Amazon policy, report this via the Report Abuse link on your Account Health Dashboard and select the most appropriate option.
Please let me know if you have any other questions or if you have completed any of the options above and would like me to take a look, I can do that as well if you provide the complaint ID.
Best, Dougal
Seller_NRcsAplCDjo30
..just encase anyone who reads this wants to know the final outcome, Brand Registry TCB'ed that seller and all is well in BeardMarker land again.