MODS... Requesting Removal of a Negative Product Review!
I'd like to request removal of a THREE STAR NEGATIVE PRODUCT REVIEW because it seems the buyer's intention is not to resolve something but rather to hurt the sales of that particular product. Plus I think I can prove they are actively breaking Amazon's Community Guidelines, but I may be wrong in my interpretation... Please advise...
Order ID 112-4949797-4373859
Before the buyer placed the THREE STAR NEGATIVE PRODUCT REVIEW, they sent me a MESSAGE INQUIRY about the product they just received. The way the customer wrote the message had me thinking this may be a potential scam, or someone fishing for something, or some other ill intent (I have attached the messages between me and the buyer for context).
After I answered the customer's INQUIRY, they decided to go ahead and place the NEGATIVE REVIEW, with a message that clearly intends to mislead other potential buyers into thinking that the product you get is not the product that is described in the product description page. (I have attached screenshot of the THREE STAR NEGATIVE PRODUCT REVIEW)
As you can see, in the NEGATIVE PRODUCT REVIEW, the customer is openly calling on other potential buyers to avoid this product.
Steps I took:
1) I reported the review by labeling it as "OTHER"
2) Searched Amazon's Community Guidelines to find if anything applies here.
3) I was able to determine that I may be eligible for a NEGATIVE CUSTOMER REVIEW REMOVAL. Pending your review.
4) I'm actively presenting my case here with all possible evidence for context and proper review by the Amazon MODS. I'm under the understanding that I may be eligible for a NEGATIVE PRODUCT REVIEW REMOVAL per Amazon's Community Guidelines.
Thank you for your time with this matter.
3 replies
Seller_rGcQW1yb6ZWbC
First of all, 3 stars is a neutral review. 1-2 stars are negative. 4-5 are positive. 3 is neutral - neither positive or negative.
And condition is not what you think here. 'Condition,' means the particular state that something in. "The product was in used condition instead of new. " "It was dirty, or otherwise not in pristine condition." Saying the hat runs small, is a statement about the product. Saying the hat was dirty is a statement about it's condition.
Look at it this way, if all the hats are the same size, that's an issue with the product, not an issue about the individual item the buyer received.
Next time a buyer asks about size, just give them the dimensions. "This cap has a circumference of 10 inches at rest and a circumference of 20 inches when stretched." That way, the buyer knows exactly what he is buyer. I agree that, "One size fits all" can be very misleading. My son's kindergarten cap was much smaller than his college cap, and both were stretchy.
Seller_OvL8C4BJWiuS9
Size is not a condition. And 3 star is not negative, just in the middle.
Minerva_Amazon
Hello @Seller_IwLIVjpRfXVyy ,
Thank you for your post and the explanation provided!
I have to agree with @Seller_rGcQW1yb6ZWbC and @Seller_OvL8C4BJWiuS9 here. Product condition refers to the condition in which the product was received compared to how it was listed as explained by @Seller_rGcQW1yb6ZWbC.
In this case the review is about the product and unfortunately I am unable to request removal.
