Account suspended due to Authenticity issue
My account suspended as amazon ask me to provide invoice from supplier. which i provided but now they rejected it saying they are not verifying the supplier. then they asked for new supplier in different category. I bought new products from new supplier a genuine supplier but they again rejected the invoice saying they need the invoice from new supplier and it should have previous concerned ASINS.
It is said by account health specialist...Although they have not mentioned it while asking for invoices from new supplier..
2 replies
Seller_kIukTwdhvntAp
Remove all the personal information and post the suspension letter. Does it say ANYTHING about a Section 3 violation?
As to the bigger issue since you are brand new to the world of Amazon read the following ------
You are confusing AMAZON allowing you to list (or at least "ungate") an item or category and actually being APPROVED to sell a product. AMAZON is only interested in FEES. They will allow a chimpanzee to list if it means they collect $$$$$.
You really need to go study Seller U instead of TikTok and YouTube before your account gets kicked to the curb permanently.
Since you don't appear to have done that PLEASE pay attention to the following:
The first question is -- Are you authorized IN WRITING by the BRAND to sell their items on Amazon?
More and more brands have provided a "whitelist" of their approved sellers and if YOU are NOT on the list you will be stopped in your tracks and probably hit with an IP violation.
The second (and probably more important) question is -- Where are you sourcing your products? Are you buying direct from the brand or through an AUTHORIZED wholesale source?
There are a LOT of FAKE wholesalers out there ranging from places like Sam's Club, Costco. BJs Wholesale and others to all those Gray market providers touted on TikTok, Twitter, YouTube and other places. AND there are places like Ali#$#$ that sell counterfeits and knockoffs.
Any of the guys mentioned have resulted in so many account suspensions that it is impossible to count the number.
When Amazon says in Seller U to use an Authorized Reseller they mean an AUTHORIZED (by the BRAND) Wholesale Distributor – NOT some random wholesale distributor that has “thousands of brands” in stock but is NOT authorized by the brand.
Here is an Amazon MOD response to another post with similar issues. I share this because a FEW people don’t believe in needing permission to sell from the BRAND.
“Hello @Photo1,
My name is Dougal from the Community Manager Team. This can be a difficult topic to navigate so I appreciate you posting here in case others have the same or a similar question.
Thanks to @NEVERLAST and @Brigittefor providing assistance and I don't have much more to add other than restating that you need the Brand Owner's approval to sell their brand. I also want to provide you the help page on why a letter of authorization is needed and what should be included in it: Letter of Authorization.
Hope this helps and please let us know if you have any other questions.
Best,
Dougal”
NOTE -- I AM NOT DOUGAL. I am quoting what he responded to on a different post regarding the same type issue.

Atlas_Amazon
Hello Amaze_sale
Thank you for the detail provided. I understand you are dealing with an authenticity issue. Would you be able to provide the performance notification that you received when your account was deactivated? That should have clear information regarding what documentation is needed. Does your document meet the requirements set forth by our team?
If you have any other relevant details to share, continue to provide them here.
Your friend,
Atlas