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ASIN DELISTED WITH NO EXPLANATION FROM AMAZON ON THE REASON FOR DELISTING
My ASIN was Delisted by Amazon 1 week ago and despite providing them with the information as requested, they have not got back to me or provided me with any explanation as to the reason for the delisting.
The case has been "Status: Our evaluation is in progress" for over 5 days!
Despite making repeated requests for information from Amazon, they refuse to tell me WHY this ASIN has been delisted.
@Sarah_AmznYou have previsouly been helpful, please can you help in this case. Thanks.
10 replies
Seller_6eGr2cYMV8mCx
@Ezra_Amazon @Sarah_Amzn Please can you help.
Seller_d8YGbIjNqwFxn
Normally it tells you in the deactivation notice why it has been removed. The deactivation notice should be in your performance notifications on Amazon if you didn't get the email.
I have though recently seen Amazon remove listings and not notify us that the listing has been removed. This has been when we are out of stock of the product. This is also problematic as it doesn't create a violation and there is no way of appealing through account health.
Seller_EGYEOt5lXkZu1
Regarding the reason for the delisting, we recommend checking your Account Health for any policy violation notifications. It's possible that the ASIN was removed due to a policy infringement, and the notification might be available in your Account Health dashboard.
Seller_bEMD1sEU2MpOe
I have a similar issue. I have provided the authorization given by the owner/ creator of the brand. Even though I provided this information 2 years ago and now they need it again.
Seller_ZUmldKAXpA4hr
I’ve dealt with similar cases before, and sometimes the right approach in follow-ups makes all the difference. If you need more guidance from someone experienced in handling these issues, I know, who has successfully resolved such cases.
Cheers.
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