Deactivated because my company is "inactive"
Hello,
My account was deactivated yesterday due to companies house saying my acc was in strike off period. I have already submitted my confirmation statement and got an email back saying its been accepted. All i wanna know is how do write this appeal to amazon?
Heres the original email:
Dear Seller,
Please note that we are unable to continue with your account as your business records show your company is currently inactive. In order to proceed, please provide the below information.
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Kindly clarify the reason why the business is in Strike Off status
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Clarify the current status of your business.
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Clarify if you intend to use your Selling on Amazon account.
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Confirm if you would like to register with another active business.
Why did I receive this message?
We need some additional information to verify your account.
How do I send the required information?
If you do not provide the requested information, your account will be restricted as follows:
If you have any questions, you can contact us at any time, by clicking below and selecting “Your Account” > “Account Verification”:
http://sellercentral.amazon.co.uk/gp/contact-us/contact-amazon-form.html
Thank you,
The Amazon Payments Team
Amazon Payments UK Limited, a private company limited by shares, is a company registered in England and Wales (registration number 11049457; VAT number: GB295 7604 60) with its registered office at 1 Principal Place, Worship St, London, EC2A 2FA, United Kingdom. Amazon Payments UK Limited is authorised by the UK Financial Conduct Authority under the Payment Services Regulations 2017 (reference number 799814) for the provision of payment services.
11 replies
Seller_77IcbQKVGdZo0
Looking at companies house the strike off notice is dated in the future probably the date it would appear in the gazette. It is almost certainly because you hadn’t submitted your confirmation statement on time.
You only submitted your confirmation statement today.
If you have now submitted the confirmation statement the strike off should be stopped but it may take companies house a few days to process this. You will probably have to wait until they have done this before you write the appeal. You can then explain the company is now active and the reasons why it went inactive and the measures you put in place to stop this happening again.
Have you got email alerts turned on to tell you when the confirmation statement is due so you don’t submit late again? I have email alerts to myself and also put a calendar entry in so I remember to do it.
Seller_xhCUl2O8ij8P2
Hello @stationaryshop,
Thanks for reaching out regarding your account deactivation. It sounds like you are having difficulty with the seller identity verification process.
I’d be happy to assist.
Have you already attempted to submit these documents again? If so, what was the response? Also, for clarification, a credit card statement is not needed with your appeal, but you need to have a valid credit card on file for your account.
If the documents have not been accepted after being submitted a second time, then we should double check to ensure that the documents meet all the necessary requirements. For a list of these requirements.
Kindly consider the below points as a requirement for the documents and resubmit the same for further review:
• Should be valid (not expired, revoked, or closed)
• Be high-quality, in color, and unobstructed (not angled, blurry, or cropped)
• Show the full page, it should not be a screenshot
• Display matching information (such as your ID number or name) that you use to register to sell on Amazon
• Be scanned images, or a photo taken from your mobile device’s camera (no screenshots)
• Display the full document (front and back, if applicable)
• Be less than 10MB in size
• Be in one of these formats: gif, png, jpg, pdf, and docx.
• Do not include special characters in the file name.
• Be authentic and unaltered
Regards,
Mona
