Outing the Scammers
Hi All
Are you like me, fed up to the back teeth with buyers trying it on for refunds through false INR claims.
One yesterday & another two today all proved false by copy / pasting a scan of the Royal Mail delivery, date, time & GPS drop pin. Amazon are encouraging this behaviour & whilst they say that they take these matters seriously I have yet to see evidence of Amazon intervention & I feel it's time that these scammers were outed for what they are!
I saw a story on TV last week about a convivence store putting photos of shoplifters in his shop window. Thieves were coming in & saying that they would pay for goods in return for their photo being taken out of the window.
This got me thinking, How would sellers feel about sharing data of buyers who have been caught out. I am not suggesting full names & address but perhaps something like
[Moderator Edit: removed personal information] claimed INR for a book on ...... etc
The list could be added to all the time & help to highlight repeat offenders. You can better your bottom dollar that this will attract the attention of moderators, but perhaps that is not a bad thing because it's high time that Amazon dealt with these individuals.
Let me know if there is an appetite for this too happen & we will make it happen!
21 replies
Seller_QuM1AZgzfU9x4
I suspect most sellers would be concerned about their liability for breaching GDPR / Data Protection.
Seller_QDokbHzWM3jpO
Sorry to burst your bubble, but I cannot see that ever happening.
Seller_NR7AbZwDMu6mb
Amazon really need to allow sellers to block buyers. eBay allow this, but of course eBay treat their sellers with respect.
Seller_xQhYasDCyL3M5
Would be good to have some kind of scammers database where you could check if the buyer was scamming before. Afterwards you could inform the buyer that "you haven`t received your parcel previously (write the date) and that you`ll be reported to action fraud team etc. " Also this can be used to appeal A-Z claims.
We just need someone to create even simple excel file and all the sellers could join it.
Seller_VajgQxjPiejKy
The trouble with this is that unless there is a photo of the person's open door and it being handed to a person inside that door, items can still go missing if they are left infront of the person's door. So I guess Amazon's stance is that there is enough "doubt" to allow it, and rather than micromanaging each claim/complaint they give a blanket pass to the buyer. And then it's up to us to claim against the courier. I think that there are a few genuine INR claims, and unfortunately a lot of scammers who take advantage of Amazon's relaxed stance on it. But any kind of database could be seen as discriminatory and also a GDPR nightmare. I think the only way forward for sellers is to buy shipping that requires a signature, and has enough insurance for you to claim if Amazon refund.
Seller_YpGZNzOJC6Bme
The best thing to do and what we do every time is report the buyer on the below. If all sellers keep doing it then hopefully Amazon will get these off the website which will protect other sellers.
https://sellercentral.amazon.co.uk/abuse-submission/form/buyer-abuse-refund
Seller_WxFhZqFW2rE2h
Unfortunately even criminals have rights especially in the UK. To be honest, Amazon does shut accounts down for too many refunds/fraudulent returns. I think a lot of it depends on returns teams within warehouses, because "customers" often swap products, return used products and that team can file a report if they can be bothered. I sell a skincare product and started getting all its returns removed and sent to me so I can inspect them myself. I got 2 products returned completely used up - I contacted Amazon 3 days ago to look into this. They can refund at their expense not mine. I won't leave it like this. But anyway my own extended family member got smart and kept returning stuff to Amazon and got her accout shut down. Now she's crying she can't open a new one (they get linked instantly) and shop on Amazon anymore. Cry me a river. I just don't see why have "customers" like this. They're wasting everyone's time. It should be a lot stricter - we don't want you to buy from us. If they would come to a normal shop they'd get kicked out but online is a lot easier because its faceless and customer is often seen us a number. I think it's time to get the bad ones outnumbered and the faster the better.
Seller_sg54Fq7GfBZzn
The way it should be done, is for Evri DPD and Royal Mail to have a box to click when someone is fraudulant. So you manifest send everything off and then later someone commits fraud, you go on and click "issue claimed with delivery" enter a few details and they then process it.
They already have the customers details so Data protection etc does not apply and given the volume of post they deal with they are the ones who could identify any trends and take enforcement action as they do have a department specifically for this.
If they did this then the fraudsters would soon stop. But thats assuming they would bother
Outing the Scammers
Hi All
Are you like me, fed up to the back teeth with buyers trying it on for refunds through false INR claims.
One yesterday & another two today all proved false by copy / pasting a scan of the Royal Mail delivery, date, time & GPS drop pin. Amazon are encouraging this behaviour & whilst they say that they take these matters seriously I have yet to see evidence of Amazon intervention & I feel it's time that these scammers were outed for what they are!
I saw a story on TV last week about a convivence store putting photos of shoplifters in his shop window. Thieves were coming in & saying that they would pay for goods in return for their photo being taken out of the window.
This got me thinking, How would sellers feel about sharing data of buyers who have been caught out. I am not suggesting full names & address but perhaps something like
[Moderator Edit: removed personal information] claimed INR for a book on ...... etc
The list could be added to all the time & help to highlight repeat offenders. You can better your bottom dollar that this will attract the attention of moderators, but perhaps that is not a bad thing because it's high time that Amazon dealt with these individuals.
Let me know if there is an appetite for this too happen & we will make it happen!
Outing the Scammers
Hi All
Are you like me, fed up to the back teeth with buyers trying it on for refunds through false INR claims.
One yesterday & another two today all proved false by copy / pasting a scan of the Royal Mail delivery, date, time & GPS drop pin. Amazon are encouraging this behaviour & whilst they say that they take these matters seriously I have yet to see evidence of Amazon intervention & I feel it's time that these scammers were outed for what they are!
I saw a story on TV last week about a convivence store putting photos of shoplifters in his shop window. Thieves were coming in & saying that they would pay for goods in return for their photo being taken out of the window.
This got me thinking, How would sellers feel about sharing data of buyers who have been caught out. I am not suggesting full names & address but perhaps something like
[Moderator Edit: removed personal information] claimed INR for a book on ...... etc
The list could be added to all the time & help to highlight repeat offenders. You can better your bottom dollar that this will attract the attention of moderators, but perhaps that is not a bad thing because it's high time that Amazon dealt with these individuals.
Let me know if there is an appetite for this too happen & we will make it happen!
21 replies
21 replies
Seller_QuM1AZgzfU9x4
I suspect most sellers would be concerned about their liability for breaching GDPR / Data Protection.
Seller_QDokbHzWM3jpO
Sorry to burst your bubble, but I cannot see that ever happening.
Seller_NR7AbZwDMu6mb
Amazon really need to allow sellers to block buyers. eBay allow this, but of course eBay treat their sellers with respect.
Seller_xQhYasDCyL3M5
Would be good to have some kind of scammers database where you could check if the buyer was scamming before. Afterwards you could inform the buyer that "you haven`t received your parcel previously (write the date) and that you`ll be reported to action fraud team etc. " Also this can be used to appeal A-Z claims.
We just need someone to create even simple excel file and all the sellers could join it.
Seller_VajgQxjPiejKy
The trouble with this is that unless there is a photo of the person's open door and it being handed to a person inside that door, items can still go missing if they are left infront of the person's door. So I guess Amazon's stance is that there is enough "doubt" to allow it, and rather than micromanaging each claim/complaint they give a blanket pass to the buyer. And then it's up to us to claim against the courier. I think that there are a few genuine INR claims, and unfortunately a lot of scammers who take advantage of Amazon's relaxed stance on it. But any kind of database could be seen as discriminatory and also a GDPR nightmare. I think the only way forward for sellers is to buy shipping that requires a signature, and has enough insurance for you to claim if Amazon refund.
Seller_YpGZNzOJC6Bme
The best thing to do and what we do every time is report the buyer on the below. If all sellers keep doing it then hopefully Amazon will get these off the website which will protect other sellers.
https://sellercentral.amazon.co.uk/abuse-submission/form/buyer-abuse-refund
Seller_WxFhZqFW2rE2h
Unfortunately even criminals have rights especially in the UK. To be honest, Amazon does shut accounts down for too many refunds/fraudulent returns. I think a lot of it depends on returns teams within warehouses, because "customers" often swap products, return used products and that team can file a report if they can be bothered. I sell a skincare product and started getting all its returns removed and sent to me so I can inspect them myself. I got 2 products returned completely used up - I contacted Amazon 3 days ago to look into this. They can refund at their expense not mine. I won't leave it like this. But anyway my own extended family member got smart and kept returning stuff to Amazon and got her accout shut down. Now she's crying she can't open a new one (they get linked instantly) and shop on Amazon anymore. Cry me a river. I just don't see why have "customers" like this. They're wasting everyone's time. It should be a lot stricter - we don't want you to buy from us. If they would come to a normal shop they'd get kicked out but online is a lot easier because its faceless and customer is often seen us a number. I think it's time to get the bad ones outnumbered and the faster the better.
Seller_sg54Fq7GfBZzn
The way it should be done, is for Evri DPD and Royal Mail to have a box to click when someone is fraudulant. So you manifest send everything off and then later someone commits fraud, you go on and click "issue claimed with delivery" enter a few details and they then process it.
They already have the customers details so Data protection etc does not apply and given the volume of post they deal with they are the ones who could identify any trends and take enforcement action as they do have a department specifically for this.
If they did this then the fraudsters would soon stop. But thats assuming they would bother
Seller_QuM1AZgzfU9x4
I suspect most sellers would be concerned about their liability for breaching GDPR / Data Protection.
Seller_QuM1AZgzfU9x4
I suspect most sellers would be concerned about their liability for breaching GDPR / Data Protection.
Seller_QDokbHzWM3jpO
Sorry to burst your bubble, but I cannot see that ever happening.
Seller_QDokbHzWM3jpO
Sorry to burst your bubble, but I cannot see that ever happening.
Seller_NR7AbZwDMu6mb
Amazon really need to allow sellers to block buyers. eBay allow this, but of course eBay treat their sellers with respect.
Seller_NR7AbZwDMu6mb
Amazon really need to allow sellers to block buyers. eBay allow this, but of course eBay treat their sellers with respect.
Seller_xQhYasDCyL3M5
Would be good to have some kind of scammers database where you could check if the buyer was scamming before. Afterwards you could inform the buyer that "you haven`t received your parcel previously (write the date) and that you`ll be reported to action fraud team etc. " Also this can be used to appeal A-Z claims.
We just need someone to create even simple excel file and all the sellers could join it.
Seller_xQhYasDCyL3M5
Would be good to have some kind of scammers database where you could check if the buyer was scamming before. Afterwards you could inform the buyer that "you haven`t received your parcel previously (write the date) and that you`ll be reported to action fraud team etc. " Also this can be used to appeal A-Z claims.
We just need someone to create even simple excel file and all the sellers could join it.
Seller_VajgQxjPiejKy
The trouble with this is that unless there is a photo of the person's open door and it being handed to a person inside that door, items can still go missing if they are left infront of the person's door. So I guess Amazon's stance is that there is enough "doubt" to allow it, and rather than micromanaging each claim/complaint they give a blanket pass to the buyer. And then it's up to us to claim against the courier. I think that there are a few genuine INR claims, and unfortunately a lot of scammers who take advantage of Amazon's relaxed stance on it. But any kind of database could be seen as discriminatory and also a GDPR nightmare. I think the only way forward for sellers is to buy shipping that requires a signature, and has enough insurance for you to claim if Amazon refund.
Seller_VajgQxjPiejKy
The trouble with this is that unless there is a photo of the person's open door and it being handed to a person inside that door, items can still go missing if they are left infront of the person's door. So I guess Amazon's stance is that there is enough "doubt" to allow it, and rather than micromanaging each claim/complaint they give a blanket pass to the buyer. And then it's up to us to claim against the courier. I think that there are a few genuine INR claims, and unfortunately a lot of scammers who take advantage of Amazon's relaxed stance on it. But any kind of database could be seen as discriminatory and also a GDPR nightmare. I think the only way forward for sellers is to buy shipping that requires a signature, and has enough insurance for you to claim if Amazon refund.
Seller_YpGZNzOJC6Bme
The best thing to do and what we do every time is report the buyer on the below. If all sellers keep doing it then hopefully Amazon will get these off the website which will protect other sellers.
https://sellercentral.amazon.co.uk/abuse-submission/form/buyer-abuse-refund
Seller_YpGZNzOJC6Bme
The best thing to do and what we do every time is report the buyer on the below. If all sellers keep doing it then hopefully Amazon will get these off the website which will protect other sellers.
https://sellercentral.amazon.co.uk/abuse-submission/form/buyer-abuse-refund
Seller_WxFhZqFW2rE2h
Unfortunately even criminals have rights especially in the UK. To be honest, Amazon does shut accounts down for too many refunds/fraudulent returns. I think a lot of it depends on returns teams within warehouses, because "customers" often swap products, return used products and that team can file a report if they can be bothered. I sell a skincare product and started getting all its returns removed and sent to me so I can inspect them myself. I got 2 products returned completely used up - I contacted Amazon 3 days ago to look into this. They can refund at their expense not mine. I won't leave it like this. But anyway my own extended family member got smart and kept returning stuff to Amazon and got her accout shut down. Now she's crying she can't open a new one (they get linked instantly) and shop on Amazon anymore. Cry me a river. I just don't see why have "customers" like this. They're wasting everyone's time. It should be a lot stricter - we don't want you to buy from us. If they would come to a normal shop they'd get kicked out but online is a lot easier because its faceless and customer is often seen us a number. I think it's time to get the bad ones outnumbered and the faster the better.
Seller_WxFhZqFW2rE2h
Unfortunately even criminals have rights especially in the UK. To be honest, Amazon does shut accounts down for too many refunds/fraudulent returns. I think a lot of it depends on returns teams within warehouses, because "customers" often swap products, return used products and that team can file a report if they can be bothered. I sell a skincare product and started getting all its returns removed and sent to me so I can inspect them myself. I got 2 products returned completely used up - I contacted Amazon 3 days ago to look into this. They can refund at their expense not mine. I won't leave it like this. But anyway my own extended family member got smart and kept returning stuff to Amazon and got her accout shut down. Now she's crying she can't open a new one (they get linked instantly) and shop on Amazon anymore. Cry me a river. I just don't see why have "customers" like this. They're wasting everyone's time. It should be a lot stricter - we don't want you to buy from us. If they would come to a normal shop they'd get kicked out but online is a lot easier because its faceless and customer is often seen us a number. I think it's time to get the bad ones outnumbered and the faster the better.
Seller_sg54Fq7GfBZzn
The way it should be done, is for Evri DPD and Royal Mail to have a box to click when someone is fraudulant. So you manifest send everything off and then later someone commits fraud, you go on and click "issue claimed with delivery" enter a few details and they then process it.
They already have the customers details so Data protection etc does not apply and given the volume of post they deal with they are the ones who could identify any trends and take enforcement action as they do have a department specifically for this.
If they did this then the fraudsters would soon stop. But thats assuming they would bother
Seller_sg54Fq7GfBZzn
The way it should be done, is for Evri DPD and Royal Mail to have a box to click when someone is fraudulant. So you manifest send everything off and then later someone commits fraud, you go on and click "issue claimed with delivery" enter a few details and they then process it.
They already have the customers details so Data protection etc does not apply and given the volume of post they deal with they are the ones who could identify any trends and take enforcement action as they do have a department specifically for this.
If they did this then the fraudsters would soon stop. But thats assuming they would bother
