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All of funds in reserve at the account level
Hello,
All of my funds are in reserve at the account level and there has been no email on why that is happening. I contacted Seller Support for times, but there has been no resolution. I opened case ID: 15677489291, 15677064191, 15677012521; but only transferred, and there is no response from Amazon yet.
Despite new orders generating income, all funds continue to be held in account-level reserve, resulting in a consistently zero net proceeds balance.
My account was checked by the account health team and seller support team and there has been no issue with the account. All of the orders are shipped by FBA. Everything is normal with the account.
This unexpected delay and reserve allocation have caused financial strain on our business. We kindly request your assistance and guidance on resolving this matter promptly. Any advice or insight you can provide to help expedite the release of our payments and alleviate this financial burden would be greatly appreciated.
Thank you for your attention to this urgent matter. We look forward to your prompt response and resolution.
@Emet_Amazon@Connor_Amazon@Steve_Amazon@Bryce_Amazon@LeviDylan_Amazon@Atlas_Amazon@CR_Amazon@Jadore_Amazon
11 replies
CR_Amazon
@Seller_lJ46vxCSzHQOM
Hello there, my name is CR and am a member of of the community management team here. Please note that the seller forums are comprised of other Amazon sellers like yourself, along with community managers.
Thank you for the above case #'s as well. Please allow me some time to review your issue in greater detail there and read through any correspondence provided to see what other paths we may have available here.
I appreciate your patience while I look into this deeper.
CR_Amazon
CR_Amazon
@Seller_lJ46vxCSzHQOM
Hello again. I had a second to peek into your account and see that you have been receiving regular disbursements with your most recent one being 7/15/2024.
It is a normal part of selling on Amazon to see funds in the Account level reserve section of the Statement View tab on your Payments report. It’s the amount of money that is reserved to ensure that you have enough funds to fulfill any financial obligations, such as refunds, claims, or chargebacks.. This policy page goes over account level reserves and would encourage your to review this as well.
I am not seeing anything on my end preventing disbursements.
CR_Amazon
Seller_gmujl2nJAhn9Q
Did you get hit with a TRO? Check your emails
Seller_UuGGjA6KRSl54
Hello, as a new seller i find that the Amazon business model is not transparent. My funds too have been held in account reserve. Amazon needs to come out clearly and inform sellers why funds have to be held in account reserve for long. Otherwise the way Amazon treats its sellers makes one think twice about investing big bucks into Amazon. I hope this has not turned into an enrichment scheme. Honestly I am already disappointed with the BM.
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