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AMAZON Stop sending Lost/ Delayed Packges warnings - Sellers SHould be allowed to BLOCK Fraudulant customers
Amazon is constantly sending Lost/ delayed warning messages to customers when Amazon has no evidence a package is lost or delayed. We have seen a huge rise in fraudulent claims from customers. Some even say they only claim as Amazon is saying the package is lost even though they have received it.
Amazon it has to stop, the amount of fraud due to this is increasing all the time as buyers realise Amazon is giving them a greenlight to commit this fraud.
Other marketplaces at least give sellers the ability to protect themselves in a small degree by allowing sellers to Block individual customers who the seller has had a bad experience with.
Also sellers should be able to leave feedback on buyers so that they can alert other sellers of a problem that has occurred.
At the moment Amazon is simple inviting customers to lie and defraud sellers.
What's worse is Amazon must by now know this problem is occurring on a grand scale but is doing nothing about it
49 replies
Seller_ZVAz3d5lZuGid
There have now been a couple of threads about this issue - a forum mod has said that they have escalated it to 'relevant team' - whoever that might be !!
This is one of the threads, and another one that I started:
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/96f65b2a-63fb-43b6-8a9b-d2530dd1d61b?postId=a0217cba-cb3f-41a4-a27d-282b3f793ca3
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/0c0033ae-5809-4c68-8c10-f2e0ce6dc793?
Seller_YVcLr86VGVN0T
Totally agree, this is happening too often now
Seller_w2VkRP43C7TdG
Agree - something needs to bedone as this has got way out of hand now!
Seller_7WttAIiaCR7Ty
Yes I am also having this, customers are messaging me to let me know they have already received the items, and even leaving feedback to say this.
I am finding that I am getting them on the Royal Mail 2nd Class letters that I HAVE to purchase through buy shipping and the 'barcode' no does not track on Royal Mail as it is a 'letter'. I am fearing this is only going to get worse when the new VTR comes in to force and I have to buy 2nd Class Large Letters through buy shipping too.
PLEASE STOP SENDING THEM AMAZON!!
Seller_hE7xAID2kbBjI
Agreed. It is happening a lot. Totally unacceptable.
Seller_EDuI36eb46lZP
100% agree, this needs to stop. I am getting messages from buyers that purchased in NOVEMBER. Its getting ridiculous. Amazon is allowing buyers to commit fraud and us sellers lose out :(
Seller_2PJJEd2rbDKIb
We are getting loads on RM 2nd class letter, and when doing a RM compensation claim most of them have been delivered according to RM as below:
Thank you for contacting Royal Mail regarding a trackable mail item, reference number removed
I'm sorry but we are unable to consider your claim. Our investigations into your enquiry have included checking all available service information and we can confirm that we delivered this item.
I hope that the action and explanation above resolves your enquiry and concludes this matter for you.
Seller_RwotLZSnX4QIA
This is beyond a joke now.
95% off items i sell are letter/large letters and i am constantly getting messages and a to z claims. It makes me sick inside everytime i see them.
On ebay i probably get 1 or 2 a week and they always ask for replacements so seem genuine. On amazon i sell less than i do on ebay yet i get about 5 messages a day asking for refunds due to this email amazon send. Some even say "amazon tell me the item is lost so i want a refund" its outrageous.
How is this legal?
Seller_v2f57aip0dEpK
Yes i agree, unfortunately the marketplace seems to be getting worse and consumers seem to be more clued up than ever on how to work the system to there advantage.
Amazon make refunds and scams too easy by allowing customers to claim full refunds from a click of a button.
