AMAZON Stop sending Lost/ Delayed Packges warnings - Sellers SHould be allowed to BLOCK Fraudulant customers

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Seller_yOSqePyjstM2Z

AMAZON Stop sending Lost/ Delayed Packges warnings - Sellers SHould be allowed to BLOCK Fraudulant customers

Amazon is constantly sending Lost/ delayed warning messages to customers when Amazon has no evidence a package is lost or delayed. We have seen a huge rise in fraudulent claims from customers. Some even say they only claim as Amazon is saying the package is lost even though they have received it.

Amazon it has to stop, the amount of fraud due to this is increasing all the time as buyers realise Amazon is giving them a greenlight to commit this fraud.

Other marketplaces at least give sellers the ability to protect themselves in a small degree by allowing sellers to Block individual customers who the seller has had a bad experience with.

Also sellers should be able to leave feedback on buyers so that they can alert other sellers of a problem that has occurred.

At the moment Amazon is simple inviting customers to lie and defraud sellers.

What's worse is Amazon must by now know this problem is occurring on a grand scale but is doing nothing about it

1.2K views
50 replies
Tags:Buyer messages, Buyer product questions, Customer, Refunds
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50 replies
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Seller_lmJOjF6JybyzB

Yes it happens.

Amazon must know about it.

TBH I really don't think that they care.

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Seller_3b0QT0C3NZILD

We have this so often that I have a template set up for a message which I simply add the RM tracking link showing the parcel has been delivered and then funnily enough I don't get a response from the customer. Its such a waste of my time.

Its also a waste of my time to appeal AtoZ claims know didn't bother to message first and just went straight through AtoZ. Surely this is causing Amazon employees work as well as us.

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Seller_R26jZz8Hq8HjQ

This is what customers are seeing after few days without proof requesting customers to ask for a refund. I send my packages via 1st and 2nd class non tracked and recently seen a rise in customers asking for refunds months later when they probably next log in to amazon. Amazon have no proof yet they ask customers to ask for a refund as it may be lost when 99% of customers are receiving their items.

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Seller_WeZBRPrQIS3f8

We have seen the same.

Got so many PODs showing in the customer hands, then having to go down SAFE-T route. Sometimes, even with the evidence, they fail to reverse the refund given out by the system.

Does seem like an open goal for fraudsters.

Kind regards,

Andre

30
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Seller_3wd6FdPdrE7ru

Totally agree, this is happening too often now, we were told they were looking at this a few weeks back

Rachel

10
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Seller_h2V83kHHssaDv

I get where you're coming from, and it’s frustrating for sellers when fraudulent claims happen. Amazon does try to stay on top of customer satisfaction, which is why they send out those notifications. But, I do understand that it can feel like the system favors buyers sometimes, especially when there’s no clear evidence of a lost package. It would definitely help if sellers had more tools to protect themselves, like the ability to block problem buyers or leave feedback about them. Hopefully, Amazon will catch on to this problem and work on improving it.

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Seller_R26jZz8Hq8HjQ

It's getting worse every day. Amazon really needs to remove this, I'm receiving more and more of these cases. I wish there were a way to block customers who abuse Amazon's A-to-Z policy. So much money is being refunded without valid reasons, and sending items with tracking would leave me with no profit. Amazon must remove this message immediately, as it only encourages more refund requests.

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Seller_qdOo1zzQy2ySa

I have the same problem only with first class and second class letter , this happend bcause this service does not have trucking number only reference number and only is market deliver by royal mail but because is not truckeblel amazon can not truck it and system mark it as lost or late . amazon systen have to make a rule for uk posting rules on first and second class but they can not do that as all items has to have truking number. amazon do not relized this firts and second class letter service do not have trucking numbers only reference number which is located on to of bar code of posting label . you can claim with royal mail for los item , be aware reprint postal label only is abailabe for 1 motnh after that you will have not proop of posting label to show royal mail for legal claims .

i do have lots of good buyer to let me know they did get item but amazon is marking as loss not receiveas well .

i had call and email amazon but i think they do not get how uk royal mail post works with first and second class letters service . they need to work in this matther is our reputation money loss and amazon money loss too . that is my analisis of this situation.

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Seller_5BmbL9wJF7d3W

I have had an update on this from the Managing Directors office. This is what they said:

"When Royal Mail fails to send the tracking information to Amazon, this automated email is triggered on the system. This is something that rarely happens. If you get an a to z claim or your valid tracking rate is affected by this process, you can appeal showing the proof of delivery".

This is blatantly untrue. Royal Mail do send tracking information. It is not something that rarely happens as there are 15 forum discussions on this and it affects thousands of sellers. The appeal process showing proof of delivery is totally ineffective as they always side with the customer. They have decided to pass the buck and blame Royal Mail. I know it affects other couriers too and they obviously have no intention of stopping these messages which is a part of the automated process.

Has anyone had any replies from Royal Mail on this issue? I'm not letting them get away with this.

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