Related Account Issue ( Multiple Account Violation )
Dear Amazon Support Team,
I have had this account for a couple years and have been wanting to start selling again. Right before I activated my account, I was hit with another suspension regarding a related account/multiple accounts violation. Although I'm still unsure of the details, my personal research has led me to believe that this might be connected to a global account issue. I have submitted numerous appeals and they have all been declined and replied with" your other account must successfully remediate outstanding policy violations and be in good standing." I have logged into my other global accounts (which I didn't know I even had), and they are all deactivated over the same reasons. How do I fix this problem that I didn't even create? I don't recall even signing up for a global account and in my opinion Amazon makes it to easy to sign up for one which can result with a misclick. I want to start selling again as soon as possible. Thank You.
6 replies
Remy_Amazon
Hello @Seller_yWW3eSvBLIvPR,
From what you've shared, I see you have an issue with multiple selling accounts on Amazon.
I understand this process can be frustrating, especially when it involves another account you may have opened by accident. Thank you for investigating your accounts further; this is helpful for me as we work on reactivating your account.
If all global accounts are deactivated for the same reason, proceed to take the necessary actions on each account, as all must be in good standing. Once you have verified all stores are active, you can log back into the account you wish to sell and acknowledge the reactivation of the main account. A colleague of mine created a similar thread that will support you with your next steps.
If you need additional guidance, please share what information you've found on the other accounts (performance notifications, case IDs, etc.) so that I may work with the appropriate team to get you more support. Please don't share any personal information.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Thank you,
Remy
Remy_Amazon
Hey there @Seller_yWW3eSvBLIvPR,
I appreciate you providing me with the performance notifications available to you in the different global accounts.
Based on the notification provided in UK, Australia, and United States account, it appears they are all deactivated due to a multiple accounts policy violation. Whenever you notice all accounts have the same performance notification mentioning a separate account, you will want to find the one account which is deactivated for a different reason, in this case, your JP account. Once your JP account is reactivated you can return to the UK, Australia, and United States and appeal by stating "My other account is reinstated".
To reactivate the JP account you will want to follow the steps in your performance notification:
How do I verify my identity?
To verify your identity, we will require you to complete a virtual verification via video interview. To schedule an interview time slot, please fill out this form.
After you complete this form, we will invite you to an interview at your preferred time slot 48 hours prior to the interview. After completing the verification interview, we will review the results and respond to you within 5 business days.
You will need to schedule your identity interview using the link provided in the performance notification. It will ask you to select three dates; remember to write these down. The team will send you an invite 48 hours before one of those selected times.
To prepare for the call, use this helpful post a colleague of mine created, which offers tips and resources. Once you have successfully completed your interview, or if you encounter any issues, please reach back out for further assistance.
Please continue to post any relevant information relating to this topic so it can be addressed at a later time.
Good luck,
Remy
