I have been selling 100% authentic branded goods from the UK since 2008 on a different online marketplace. A few years later, in 2012, Amazon approached me to sell these products on their platform, and I’ve been doing so ever since. However, it has become increasingly difficult to continue.

Two months ago, I received a complaint about one of the branded products I was selling, which I successfully resolved by providing receipts from the brand owner. Recently, I received another complaint for the same brand, but now Amazon is not accepting the receipts (the Health page shows "High – Repeat violation").

I have also provided a recent 5-year contract from the brand owner, confirming they have been supplying goods to us since 2022 and will continue to do so until 2025. I contacted the Account Health Specialist, who confirmed that all the receipts and documents were accurate, but the internal team continued to reject them. Additionally, from Amazon, they say "for privacy reasons, we do not provide details about our investigation methods". How can I address it without the full information?

I’m deeply concerned about the potential loss of my account. I am at a loss as to what more I can provide, and this situation is incredibly frustrating.

I appreciate any help at Maya_Amazon at Winston_Amazon at Julia_Amzn Thank you

Out of the blue last week I received an email saying 'Thanks for signing up to sell with us. BUT I'VE HAD A SELLING ACCOUNT ON AMAZON SINCE 2004! The email came from noreply @ sell.amazon.com. I ignored the email thinking it was a glitch. But today I've had an email inviting me to list my first item and now I'm worried. The email was sent to the email address on my account. Has this happened to anyone else? I'm worried that Amazon will think I now have two accounts. Should I contact SS?

I am a reseller, and I find it very difficult applying for selling application for branded products. All my products are getting rejected! our company has been existing since 2011. And it is really frustrating. Can somebody help? on some products we cannot even list again! because we have submitted the application multiple times.