We're an SFP seller, using SSA on our Prime template. Every Friday, we get Prime orders that must be delivered on Saturdays, of course. But many of these are going to rural addresses than UPS and FedEx simply do not serve on Saturdays, and USPS cannot get the order there overnight. Therefore, in Buy Shipping (which we're forced to use), there are no options that can meet the deliver-by date that Amazon has set for us, ostensibly based on carrier data via SSA. That, in turn, makes it difficult to hit the 93.5% OTDR requirement for SFP.
I opened case ID 15973624151, included example order IDs and screenshots of what we're seeing in Buy Shipping and was told, "Saturday delivery is offered by UPS and FedEx for their Ground/Home Delivery services if the destination is a residential address, and the destination is eligible for Saturday delivery." (well, yeah, duh - the issue is that when Amazon assigns deliver-by dates, it's disregarding the fact that not every destination is eligible for Saturday delivery) and "Consider working with your carriers who offer special operating plans and agreements." (what does that even mean? UPS won't start delivering to every rural address on Saturdays because we reach some special agreement with them.)
We could go back to using a template that has SSA turned off - but our experience has been that this prevented us from hitting the 30% next-day delivery promise threshold. So what else can we do? Is there some shipping setting that we've potentially misconfigured?
@Seller_khUF6HPR2AHxu I saw you commented on a very similar thread; I'm hoping you or another mod can help us as well.
