Customer Praise Totally Misinterpreted as Voice of the Customer Complaint by Amazon's AI - OUTRAGEOUS!
Hello @Sakura_Amazon_ @Sarah_Amzn @Julia_Amazon @Winston_Amazon
I hope you have been well
I really hope one of you will please be able to help me with the following incredibly absurd and INFURIATING issue (praise misinterpreted by Amazon as a customer complaint):
I have received an absurd Voice of the Customer ''complaint'' which Amazon's AI has classed as ''Product condition not as expected - Top complaint drivers: 1. Opened Condition’’ and which I'm afraid it will turn into a ''Product Condition Customer Complaint'' on the Policy Compliance of my account and which may affect my account health:
The AI has totally misinterpreted the phrase ''Delivery looked like someone tried to open the packet good job you had put sellotape over the seal end.'' (which is 100% praise to me as the seller and never a complaint) by the customer who puchased the order 204-3591097-5175569 absurdly as a Product Condition Customer Complaint under Voice of Customer where the phrase appear as:
''Order ID: 204-3591097-5175569
Package looks like someone has tried to open it''
The latter is not even accurate as the phrase has been not only misinterpreted by Amazon but also has had words changed and the all important ending with the praise cut off to make it look like a complaint which is INCREDIBLY INFURIATING AND DOWNRIGHT ILLEGAL BY AMAZON WHICH IS MAKING UP FALSE ALLEGATIONS AND MANIPULATING THE SUPPOSED EVIDENCE TO MAKE IT LOOK LIKE A COMPLAINT...!
Hence I would really appreciate it if the ABSURD, UNTRUTHFUL & MANIPULATED comment that Amazon has put into the Voice of the Customer on my account could please be DELETED IMMEDIATELY to stop my account from INCREDIBLY UNFAIRLY getting into trouble for A SUPPOSED COMPLAINT WHICH WAS REALLY PRAISE!
Please help me out with this OUTRAGEOUS issue asap
Thank you
Ripley
P.S.: I have opened a case under the case log with ID 10593340492 (which probably will be a waste of time but in case it help you guys here)
Customer Praise Totally Misinterpreted as Voice of the Customer Complaint by Amazon's AI - OUTRAGEOUS!
Hello @Sakura_Amazon_ @Sarah_Amzn @Julia_Amazon @Winston_Amazon
I hope you have been well
I really hope one of you will please be able to help me with the following incredibly absurd and INFURIATING issue (praise misinterpreted by Amazon as a customer complaint):
I have received an absurd Voice of the Customer ''complaint'' which Amazon's AI has classed as ''Product condition not as expected - Top complaint drivers: 1. Opened Condition’’ and which I'm afraid it will turn into a ''Product Condition Customer Complaint'' on the Policy Compliance of my account and which may affect my account health:
The AI has totally misinterpreted the phrase ''Delivery looked like someone tried to open the packet good job you had put sellotape over the seal end.'' (which is 100% praise to me as the seller and never a complaint) by the customer who puchased the order 204-3591097-5175569 absurdly as a Product Condition Customer Complaint under Voice of Customer where the phrase appear as:
''Order ID: 204-3591097-5175569
Package looks like someone has tried to open it''
The latter is not even accurate as the phrase has been not only misinterpreted by Amazon but also has had words changed and the all important ending with the praise cut off to make it look like a complaint which is INCREDIBLY INFURIATING AND DOWNRIGHT ILLEGAL BY AMAZON WHICH IS MAKING UP FALSE ALLEGATIONS AND MANIPULATING THE SUPPOSED EVIDENCE TO MAKE IT LOOK LIKE A COMPLAINT...!
Hence I would really appreciate it if the ABSURD, UNTRUTHFUL & MANIPULATED comment that Amazon has put into the Voice of the Customer on my account could please be DELETED IMMEDIATELY to stop my account from INCREDIBLY UNFAIRLY getting into trouble for A SUPPOSED COMPLAINT WHICH WAS REALLY PRAISE!
Please help me out with this OUTRAGEOUS issue asap
Thank you
Ripley
P.S.: I have opened a case under the case log with ID 10593340492 (which probably will be a waste of time but in case it help you guys here)
5 replies
Sarah_Amzn
Hello @Seller_tLx8Dbnj2mlIb,
I checked with the partner team and they confirmed me that the comments received in the Voice of the Customer will not impact your account health.
I acknowledge that the comment in the Voice of the Customer feedback has been misinterpreted. I can request a further review from the partner team but, since the listing is no longer active in your inventory, they may not be able to take any action.
However, I appreciate you bringing this to our attention, and I'm happy to request an additional review from the partner team if you feel it's necessary.
Kind regards,
Sarah.
Customer Praise Totally Misinterpreted as Voice of the Customer Complaint by Amazon's AI - OUTRAGEOUS!
Hello @Sakura_Amazon_ @Sarah_Amzn @Julia_Amazon @Winston_Amazon
I hope you have been well
I really hope one of you will please be able to help me with the following incredibly absurd and INFURIATING issue (praise misinterpreted by Amazon as a customer complaint):
I have received an absurd Voice of the Customer ''complaint'' which Amazon's AI has classed as ''Product condition not as expected - Top complaint drivers: 1. Opened Condition’’ and which I'm afraid it will turn into a ''Product Condition Customer Complaint'' on the Policy Compliance of my account and which may affect my account health:
The AI has totally misinterpreted the phrase ''Delivery looked like someone tried to open the packet good job you had put sellotape over the seal end.'' (which is 100% praise to me as the seller and never a complaint) by the customer who puchased the order 204-3591097-5175569 absurdly as a Product Condition Customer Complaint under Voice of Customer where the phrase appear as:
''Order ID: 204-3591097-5175569
Package looks like someone has tried to open it''
The latter is not even accurate as the phrase has been not only misinterpreted by Amazon but also has had words changed and the all important ending with the praise cut off to make it look like a complaint which is INCREDIBLY INFURIATING AND DOWNRIGHT ILLEGAL BY AMAZON WHICH IS MAKING UP FALSE ALLEGATIONS AND MANIPULATING THE SUPPOSED EVIDENCE TO MAKE IT LOOK LIKE A COMPLAINT...!
Hence I would really appreciate it if the ABSURD, UNTRUTHFUL & MANIPULATED comment that Amazon has put into the Voice of the Customer on my account could please be DELETED IMMEDIATELY to stop my account from INCREDIBLY UNFAIRLY getting into trouble for A SUPPOSED COMPLAINT WHICH WAS REALLY PRAISE!
Please help me out with this OUTRAGEOUS issue asap
Thank you
Ripley
P.S.: I have opened a case under the case log with ID 10593340492 (which probably will be a waste of time but in case it help you guys here)
Customer Praise Totally Misinterpreted as Voice of the Customer Complaint by Amazon's AI - OUTRAGEOUS!
Hello @Sakura_Amazon_ @Sarah_Amzn @Julia_Amazon @Winston_Amazon
I hope you have been well
I really hope one of you will please be able to help me with the following incredibly absurd and INFURIATING issue (praise misinterpreted by Amazon as a customer complaint):
I have received an absurd Voice of the Customer ''complaint'' which Amazon's AI has classed as ''Product condition not as expected - Top complaint drivers: 1. Opened Condition’’ and which I'm afraid it will turn into a ''Product Condition Customer Complaint'' on the Policy Compliance of my account and which may affect my account health:
The AI has totally misinterpreted the phrase ''Delivery looked like someone tried to open the packet good job you had put sellotape over the seal end.'' (which is 100% praise to me as the seller and never a complaint) by the customer who puchased the order 204-3591097-5175569 absurdly as a Product Condition Customer Complaint under Voice of Customer where the phrase appear as:
''Order ID: 204-3591097-5175569
Package looks like someone has tried to open it''
The latter is not even accurate as the phrase has been not only misinterpreted by Amazon but also has had words changed and the all important ending with the praise cut off to make it look like a complaint which is INCREDIBLY INFURIATING AND DOWNRIGHT ILLEGAL BY AMAZON WHICH IS MAKING UP FALSE ALLEGATIONS AND MANIPULATING THE SUPPOSED EVIDENCE TO MAKE IT LOOK LIKE A COMPLAINT...!
Hence I would really appreciate it if the ABSURD, UNTRUTHFUL & MANIPULATED comment that Amazon has put into the Voice of the Customer on my account could please be DELETED IMMEDIATELY to stop my account from INCREDIBLY UNFAIRLY getting into trouble for A SUPPOSED COMPLAINT WHICH WAS REALLY PRAISE!
Please help me out with this OUTRAGEOUS issue asap
Thank you
Ripley
P.S.: I have opened a case under the case log with ID 10593340492 (which probably will be a waste of time but in case it help you guys here)
Customer Praise Totally Misinterpreted as Voice of the Customer Complaint by Amazon's AI - OUTRAGEOUS!
Hello @Sakura_Amazon_ @Sarah_Amzn @Julia_Amazon @Winston_Amazon
I hope you have been well
I really hope one of you will please be able to help me with the following incredibly absurd and INFURIATING issue (praise misinterpreted by Amazon as a customer complaint):
I have received an absurd Voice of the Customer ''complaint'' which Amazon's AI has classed as ''Product condition not as expected - Top complaint drivers: 1. Opened Condition’’ and which I'm afraid it will turn into a ''Product Condition Customer Complaint'' on the Policy Compliance of my account and which may affect my account health:
The AI has totally misinterpreted the phrase ''Delivery looked like someone tried to open the packet good job you had put sellotape over the seal end.'' (which is 100% praise to me as the seller and never a complaint) by the customer who puchased the order 204-3591097-5175569 absurdly as a Product Condition Customer Complaint under Voice of Customer where the phrase appear as:
''Order ID: 204-3591097-5175569
Package looks like someone has tried to open it''
The latter is not even accurate as the phrase has been not only misinterpreted by Amazon but also has had words changed and the all important ending with the praise cut off to make it look like a complaint which is INCREDIBLY INFURIATING AND DOWNRIGHT ILLEGAL BY AMAZON WHICH IS MAKING UP FALSE ALLEGATIONS AND MANIPULATING THE SUPPOSED EVIDENCE TO MAKE IT LOOK LIKE A COMPLAINT...!
Hence I would really appreciate it if the ABSURD, UNTRUTHFUL & MANIPULATED comment that Amazon has put into the Voice of the Customer on my account could please be DELETED IMMEDIATELY to stop my account from INCREDIBLY UNFAIRLY getting into trouble for A SUPPOSED COMPLAINT WHICH WAS REALLY PRAISE!
Please help me out with this OUTRAGEOUS issue asap
Thank you
Ripley
P.S.: I have opened a case under the case log with ID 10593340492 (which probably will be a waste of time but in case it help you guys here)
5 replies
5 replies
Sarah_Amzn
Hello @Seller_tLx8Dbnj2mlIb,
I checked with the partner team and they confirmed me that the comments received in the Voice of the Customer will not impact your account health.
I acknowledge that the comment in the Voice of the Customer feedback has been misinterpreted. I can request a further review from the partner team but, since the listing is no longer active in your inventory, they may not be able to take any action.
However, I appreciate you bringing this to our attention, and I'm happy to request an additional review from the partner team if you feel it's necessary.
Kind regards,
Sarah.
Sarah_Amzn
Hello @Seller_tLx8Dbnj2mlIb,
I checked with the partner team and they confirmed me that the comments received in the Voice of the Customer will not impact your account health.
I acknowledge that the comment in the Voice of the Customer feedback has been misinterpreted. I can request a further review from the partner team but, since the listing is no longer active in your inventory, they may not be able to take any action.
However, I appreciate you bringing this to our attention, and I'm happy to request an additional review from the partner team if you feel it's necessary.
Kind regards,
Sarah.
Sarah_Amzn
Hello @Seller_tLx8Dbnj2mlIb,
I checked with the partner team and they confirmed me that the comments received in the Voice of the Customer will not impact your account health.
I acknowledge that the comment in the Voice of the Customer feedback has been misinterpreted. I can request a further review from the partner team but, since the listing is no longer active in your inventory, they may not be able to take any action.
However, I appreciate you bringing this to our attention, and I'm happy to request an additional review from the partner team if you feel it's necessary.
Kind regards,
Sarah.
