Fake review from competitor
Hello! Some time in August one of our products received a 1-star review, with both the username and the review itself being blatant advertisement for a competiting brand. We've tried contacting the buyer, but the message got bounced by the buyer's email (suspicious).
The user only placed 2 reviews, the above review and one 5-star review on our competitor. Very suspicious.
Problem is, the reviews were from a verified purchase and had a photo attached, so even though we've tried reporting both reviews, contacted Seller Support, submitted a Report Abuse, etc, Amazon refused to do anything about it.
Does that mean that so long as the order is verified, Amazon will always think it's legit even if the content is blatantly against the rules?
6 replies
Joey_Amazon
Hello @Seller_kO3f3kaAxSj9m,
Thank you for posting here at the forums and bringing this matter to our attention.
To answer your question, not necessarily. If the review goes against Amazon's guidelines the review might be removed.
If you received reviews that you think violate our Community Guidelines, use the Report abuse link next to the review to report it. You can also send email to community-help@amazon.com, specifying the location of the content and the reason you believe it violates the guidelines.
For privacy reasons, the results of the investigations can't be disclosed, but we'll take any disciplinary actions we find appropriate.
Best,
Joey
