ASIN(s) suppression due to safety and/or non-compliance issue(s - ADVISE PLEASE

We have received the below notification from Amazon.

The item that they are relating to is a confectionary item.

Amazon have removed the listing from Amazon for ALL sellers (not just us) so we can’t add a new offering on the listing as it no longer exists.

I have contacted SS who have advised that we need to request reinstatement but we can only request it once and we can’t request it until a removal order has been completed (we had 400 units available at FBA & 4 in transfer) so I’m assuming that we can’t request it for the next 30 days?

Amazon haven’t said why this has happened other than it’s been ‘recalled’ but the manufacturer hasn’t listed ANY recalls for their items. We already attach a label containing all the mandatory info (BBE, ingredients, nutrition info, manufacturer contact, weight and title).

Any ideas as I’m stumped as to what the issue is since it’s affected all listings and do you think that we may be able to get it reinstated as seller fulfilled whilst FBA remove all the stock as it was a VERY popular line and we have over £5k in stock in it at present?

Dear seller,

We are writing to let you know that the product(s) listed at the bottom of this message have been removed from sale on Amazon.co.uk marketplace.

Why is this happening?

Your product(s) has been removed from sale due to a potential safety and/or non-compliance issue.

Note: All pending customer orders will be cancelled, and you should not seek to ship any pending orders for this product yourself.

How do I reinstate my products?

In order for the reinstatement request to be considered, we need to receive the following evidence as a minimum:

For food products (food and food supplements):

• Images of product labelling showing all mandatory labelling requirements or a PDF document showing the full compliant product label; and

• Confirmation that the detail page information is in line with the product labelling.

For non-food products:

• Declaration of Conformity (DoC) if applicable to the product/Proof of registration with CPNP (if cosmetic);

• Test reports to back up the DoC;

• Images of the product and packaging showing all mandatory markings and labels; and

• Copy of the user manual

How do I send the required information?

Any appeal of this decision will be handled via a reinstatement request. Contact Seller Support on how to initiate the reinstatement process. All relevant documentation can be submitted via Seller Support.

What happens next?

If you do not send the requested information, your products will remain unsellable.

If you are a Fulfilment by Amazon (FBA) seller, you will be temporarily unable to create a removal order for the affected product(s) for a period of 30 days. After 30 days, create a removal order in Seller Central to arrange for the removal or disposal of any affected product(s) in our Fulfilment Centres. If you are unable to create a removal order after 30 days, contact Seller Support for assistance. The remaining stock will automatically be disposed after 60 days of being unsellable.

We remind you that you are responsible for the products you list on the Amazon.co.uk marketplace, and for complying with our policies and all applicable laws. You will not be penalised for the first-time removal of these listings. However, we prohibit re-listing of the affected product(s) on the Amazon.co.uk marketplace. Note that further listing of these affected product(s) on the Amazon.co.uk marketplace may result in the removal of your selling privileges.

We are here to help

As your products were removed from sale for safety and/or compliance matters, consult the below Product Safety and Compliance seller help pages for further information:

https://sellercentral-europe.amazon.com/gp/help/GUH6FA4XSJ2LZFLY

Amazon will not give legal or compliance support beyond the help pages already published. For food products, make sure that all non-compliance issues are addressed before requesting reinstatement as only one reinstatement request will be considered without supporting evidence from a third-party consultant. If you need further support, we suggest that you seek external food compliance and/or legal advice.

Thank you for your prompt attention to this matter.

Regards,

Amazon

Note: This email was sent from a notification-only address that cannot accept incoming emails. Do not reply to this message.

Affected product(s):