Feedback Revisions Not Showing Up
Customer left 1 star feedback for a problem that didn't involve me. They wanted to do a return and contacted Amazon instead of me and the Amazon customer service rep was rude to them so they left me a 1 star.
I contacted the customer, smoothed things over and helped with the return.
The customer has since revised the feedback to show that they were indeed happy with us as a seller, however the revised feedback is not showing up, making it look like I am not taking care of my customers, when in fact I always do.
I contacted seller support about this, was on with them for 90 mins and transferred 4 times before they disconnected me stating there was no one to assist me.
This is no the 1st time this scenario has occurred.
Any advice? or am I just stuck with the improper feedback?
2 replies
Seller_Hi7wbO2Kbo6bl
Buyers cannot revise / edit feedback. The only action allowed is to remove it.
Manny_Amazon
Hello @Seller_PkryXAEUQzPYK,
Thanks for posting here. As @Seller_Hi7wbO2Kbo6blsaid, buyers cannot revise or edit feedback. You can request removal of the feedback by accessing your Feedback Manager directly in Seller Central. More information can be found in the Request removal of feedback page.
If you have requested removal of feedback and need help or additional review, please share your related case ID.
Regards,
- Manny
