Customer Service by Amazon now mandatory for domestic Self Ship orders

On November 30, 2024, we'll automatically enroll you in Customer Service by Amazon for all of your Self Ship orders. This mandatory program for domestic Self Ship sellers will include a 0.70 SAR fee for all shipped units.

Customer Service by Amazon aims to enhance customer experience, reduce your workload, and improve your seller ratings.

Under this program, you’ll receive the following benefits:

• Customer contact management: 24/7 multilingual customer support via phone, chat, and email to eliminate the need for you to manage buyer-seller messages.
• Return pickup management: We’ll coordinate with customers and carriers for returned products and deliver to your registered address.
• Customer refund management: We’ll evaluate and authorize eligible returns based on our MENA return policy. Once the product has been delivered to you, we’ll issue you the refund.
• Seller reimbursement: If you receive a returned product that is different or damaged, you can easily access our seller protection policy through SAFE-T claims.

To learn more, go to Domestic Self Ship Customer Service by Amazon (Domestic Self Ship CSBA).