Issue with Verification Link and Unable to Open Case

Dear Amazon Seller Support,

I am encountering a problem with accessing the virtual identity verification link provided. I have tried refreshing my browser and clearing my cache and cookies, but I am still unable to open the link. Additionally, I am unable to open a case for this issue.

https://sellercentral-europe.amazon.com/mario/ipi/IPISellerVerificationService/global/node/errorPage/render

Could you please assist me in resolving this matter? Any help would be greatly appreciated.

Thank you.