We regret to inform you that we were unable to verify your identity and the documents you provided via video call. Your account will be disabled
Hello everyone. What kind of nonsense is this? I was sent a message about deactivating my account.
I have been an honest seller since 2019, I have not had any problems verifying my identity or documents.
The Letter reads as follows:
Hello! We regret to inform you that we were unable to verify your identity and the documents you provided via video call. Your account will be disabled and you will not be eligible to sell on Amazon.com.
My account has just been blocked. For no reason whatsoever. I opened case No. 15549876371 and I want to get answers.
What kind of verification are we talking about? I passed the last check in January 2024. I keep an eye on the mail and also on notifications in the Amazon system. The health of my account is always at a high level...
The only reason my account could have been suspended. These are: Delayed delivery - which is undergoing customs inspection. but!there is no mention of this anywhere.
3 replies
Seller_JlqOLBt5f7xzL
I received a new message
"Amazon Services Business Solutions Agreement"T
his email does not describe any specific problem) What kind of bullying is this?
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement
Emet_Amazon
Hello @Seller_JlqOLBt5f7xzL,
Thank you for posting your concerns with your account deactivation.
I have been an honest seller since 2019, I have not had any problems verifying my identity or documents.
The Letter reads as follows:
Hello! We regret to inform you that we were unable to verify your identity and the documents you provided via video call. Your account will be disabled and you will not be eligible to sell on Amazon.com.
My account has just been blocked. For no reason whatsoever. I opened case No. 15549876371 and I want to get answers.
As a result of careful review, we regret to inform you that we cannot accept any further appeals in this matter.
we will only consider disputes that are supported by new, substantiated information.
I appreciate all the information you've provided on the situation and the case. I do see there was a response provided that outlines only disputes being accepted and that all new submissions will need to include new documentation. Anything that has been previously provided can no longer be accepted.
As this appears to be related to verification, you will likely need to provide a government issued ID in color including front and back. You will also want to provide an updated utility bill, preferably from a new or different provider that meets our document requirements here. This also includes any necessary translation requirements if needed. We may also be able to accept a business license issued by your local governing body.
Regarding why this occurred I wanted to inquire if there had been any recent changes in account information that would have cause a verification concern?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
