A customer purchased You purchased a three volume set of books on Bach from my store. My lifetime feedback rating dropped from 100% to 75% due this review for another seller's non-book product which the customer erroneously posted to my store.

Customer wrote this, "I had watched the video, but it is speeded up and impossible to understand what is being shown. Further another problem is that the thermometer is unattached in the box, and there were not the correct washers provided to create an air tight seal to the lid. In the video the thermometer is already attached to the lid. I also do not wish to pay to return a defective product."

Clearly not related to the product I delivered, but there is nothing I can do about it in feedback manager as this type of thing is not addressed there.

Unfortunately, am an occasional seller with a small inventory so this one erroneous negative feedback blasted my rating. I am concerned that this will damage my ability to sell.

I created a public response but that does nothing to fix the first impressions new buyers have when the first thing they see is my erroneous rating next to the offer. Is there any way to have this changed?

At a higher level this reflects a design flaw in Amazon's system which will negatively affect sales and sellers trust of the platform. It is not good for buyers or Amazon either as it overrides and inverts the value of customer feedback, then publishes this false knowledge into the system so that over time it is possible for the feedback process to do exactly the opposite of what it is intended for.

The root cause of this can be addressed by Amazon. I would love to help but have found no way to communicate with Amazon that generates a meaningful response or dialogue.