Changes to A to Z claims? and Scoring?
Hi All,
Has there been a change in how Amazon scores A to Z claims? When we used to get claims for UK orders and the tracking showed delivered or item had left us, even if Amazon found claim against us financially, the claim NEVER affected our ODR. However, all of a sudden it is now affecting our ODR.
Previously we NEVER even had to appeal for the defect rate, it NEVER affected us. Now 99% are affecting our ODR even if we have shipped them, updated tracking etc. They never seem to accept an appeal even if evidence is overwhelming of delivery.
Any help will be greatly appreciated.
Thanks a lot!
7 replies
Seller_ZVAz3d5lZuGid
Do you use Amazon Buy Shipping ? According to their policy they should not affect ODR:
""A-to-z Guarantee claims: If you purchase Amazon’s Buy Shipping and dispatch on time, you are protected against A-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss of these claims."
If you don't use Buy Shipping then am not sure. The only guarantee (and even then not always) of winning any A-z claim is if there is a signature !!
Seller_PU8ypkNZEJU9p
I've had this issue for 4 months, even with Amazon Easy Ship Labels. Contacted Seller Support who just keep fobbing me off saying its being passed to a different department etc but never hear back
