a notification from Amazon regarding a complaint of design patent infringement without patent number?
I received a notification from Amazon regarding a complaint of design patent infringement, but there is no patent number provided, only the contact information of the complainant. I inquired with customer service, but they couldn't find the patent number either. Without a patent number, how can I know if I'm infringing? What should I do to handle this?
1 reply
Dougal_Amazon
Hello @Seller_bjHoSqGLS2FpL,
My name is Dougal from the Community Manager Team and I will be happy to assist where I am able with you answering the design patent infringement complaint.
I was also unable to track down a patent number to reference, but I do see that you have already submitted an appeal that is now current being reviewed.
You can try to connect with the complainant, since their email address is provided in the performance notification. You can inquire with them directly as to the patent number.
Please let m know how the appeal goes.
For those Sellers that are looking for how to properly respond to IP complaints, please review the Respond to an intellectual property (IP) policy violation Seller University video.
Best, Dougal
