customer enquires about difference of my price from Amazon

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Seller_HU09FGdJ07Hys

customer enquires about difference of my price from Amazon

Hi forum,

today I've received this message:

"Amazon shows £16.99 but I have been charged £23. Have I been incorrectly charged?".

This message came from a customer who had just bought a new book from me.

My reply has been: "Dear customer, the price of our copy is £.23. that of Amazon is £16.99.

We are a third party seller. If you have changed your mind, you may contact customer's service of Amazon.".

What do you think the customer will do, next? What should I do? Should I worry?

Guy

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6 replies
Tags:Buyer messages, Buyer product questions
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6 replies
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Seller_ZJhFeE3tNKzfh

not really you’ve done nothing wrong.

The only thing I would suggest in future is advise if they are unhappy with their purchase to open a return request. However as a change of mind return you (ie the customer) would be liable for the return postage.

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Seller_469SU3Aj73sZL

We had a somewhat same type. The customer complained they been overcharge at £20 when a Well nknown 2nd Hand mercany had £16.95 for a secondhand copy Our copy was brand new with a published price of £20 and l am UK agent & distributor. I pointed out the other copy was a very expensive scond hand copy and he was se;lcome to open a return request nothing yet after 4 weeks

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