My promotions do not work
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Seller_ajSDUSZB9lBAm

My promotions do not work

I’ve tried two so far and neither have become active, i don’t know what i’m doing wrong. I’ve tried speaking to help but they refer me on to the people who deal with sponsored products and both times, i’ve received an email saying they haven’t heard from me so the case has been closed.
I really don’t know what i’m doing wrong,i did think it may have been having free shipping and an offer, but the lady on the help desk said she didn’t think so.
I cant get to speak to anyone about it and am getting really frustrated.
Can anyone offer any advice?

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Seller_72Sy9T6sEfmjl

Does the promotions show in your manage promotions section after you have launched them.

It can take 4 hours for them to go live but if you go to manage promotions and search under pending then the promotion should show. If they don’t show under pending then the promotion wasn’t saved.

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Seller_ajSDUSZB9lBAm

Thankyou To_do_Things, yes they do and appear to be working in managing promotions but when i click on an item in my shop which is supposed to be discounted, it doesnt show any discount. So i dont think they are working.

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Seller_72Sy9T6sEfmjl

sounds like there may be a bug in the system. you should contact seller support and ask them to investigate.

I have promotions on my cards which are showing on the product page ok.

But the last time someone took advantage of the promotion was about 2 weeks ago and everything was fine then.

I assume you have been a seller for mother than 90 days which is needed to run active promotions campaigns.

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Seller_yBdzZVuxd1FQm

I have had the same thing, it just says review at the bottom. I have clicked on that then it takes me to my promotions but nothing is there. How do i contact seller support?

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