Amazon auto approved FBM Return not received back more than 25 days

Hi,

We have two returns outstanding that were refunded by Amazon on first scan. These were FBM orders.

I wanted to know what options do we have if Royal Mail collected the return from the customer but we’ve not received anything back in over 25 days?

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5 replies

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Tags:Returns

Seller_EHYOwAkoZV3Hb

2 years ago

In reply to: Seller_BgqXV4NKDPBIc’s post

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This reply was marked most helpful by the original poster.

You haven’t been charged.

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Seller_EHYOwAkoZV3Hb

2 years ago

In reply to: Seller_BgqXV4NKDPBIc’s post

If status states “Carrier picked up the package.”, that’s incorrect, they haven’t.

Chances are the customer changed their mind when they saw they had to pay for the return label.

You will probably find they haven’t been refunded. If they have, it gets difficult getting your money back although I believe there is an impossibly difficult policy somewhere .

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