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Seller_8OyGUqwKdXfCN

"Defective" FBA returns are disposed of immediately

Hi. Currently I noticed that more returns have been marked with item disposition as “defective”, and these items are disposed of immediately.

Normally amazon holds “defective” and “customer damaged” returns for 30 days, and than dispose of if removal not requested.

Now it looks like they just mark as “defective” or “customer damaged” all customer returns and dispose of, even unopened and unused.

I’m selling food supplements. AZ FBA customer returns policy states they can disposed of immediately items like vitamins or items with expiration dates, lot numbers.

So they just dispose of because customer touched item (a bottle of food supplement).

I see this as unreasonable product wasting.

What do you think?

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Seller_8OyGUqwKdXfCN

"Defective" FBA returns are disposed of immediately

Hi. Currently I noticed that more returns have been marked with item disposition as “defective”, and these items are disposed of immediately.

Normally amazon holds “defective” and “customer damaged” returns for 30 days, and than dispose of if removal not requested.

Now it looks like they just mark as “defective” or “customer damaged” all customer returns and dispose of, even unopened and unused.

I’m selling food supplements. AZ FBA customer returns policy states they can disposed of immediately items like vitamins or items with expiration dates, lot numbers.

So they just dispose of because customer touched item (a bottle of food supplement).

I see this as unreasonable product wasting.

What do you think?

00
68 views
3 replies
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3 replies
user profile
Seller_DROodOAYHftnc

I guess the problem is with food supplements etc, they will not know if the item has been tampered with, and I certainly would not want to think that I was receiving an item that had been sent to someone else, returned and then sent to me, even if it looked unopened.

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Seller_7VbclcPFFRTnc

Settings - fulfilment by amazon - Automated unfulfillable settings - Return or Dispose
Change it to Return

10
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Seller_8OyGUqwKdXfCN

All products are sealed, so its easy to see if package have been opened or not :slight_smile:

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Seller_8OyGUqwKdXfCN

"Defective" FBA returns are disposed of immediately

Hi. Currently I noticed that more returns have been marked with item disposition as “defective”, and these items are disposed of immediately.

Normally amazon holds “defective” and “customer damaged” returns for 30 days, and than dispose of if removal not requested.

Now it looks like they just mark as “defective” or “customer damaged” all customer returns and dispose of, even unopened and unused.

I’m selling food supplements. AZ FBA customer returns policy states they can disposed of immediately items like vitamins or items with expiration dates, lot numbers.

So they just dispose of because customer touched item (a bottle of food supplement).

I see this as unreasonable product wasting.

What do you think?

68 views
3 replies
00
Reply
user profile
Seller_8OyGUqwKdXfCN

"Defective" FBA returns are disposed of immediately

Hi. Currently I noticed that more returns have been marked with item disposition as “defective”, and these items are disposed of immediately.

Normally amazon holds “defective” and “customer damaged” returns for 30 days, and than dispose of if removal not requested.

Now it looks like they just mark as “defective” or “customer damaged” all customer returns and dispose of, even unopened and unused.

I’m selling food supplements. AZ FBA customer returns policy states they can disposed of immediately items like vitamins or items with expiration dates, lot numbers.

So they just dispose of because customer touched item (a bottle of food supplement).

I see this as unreasonable product wasting.

What do you think?

00
68 views
3 replies
Reply
user profile

"Defective" FBA returns are disposed of immediately

by Seller_8OyGUqwKdXfCN

Hi. Currently I noticed that more returns have been marked with item disposition as “defective”, and these items are disposed of immediately.

Normally amazon holds “defective” and “customer damaged” returns for 30 days, and than dispose of if removal not requested.

Now it looks like they just mark as “defective” or “customer damaged” all customer returns and dispose of, even unopened and unused.

I’m selling food supplements. AZ FBA customer returns policy states they can disposed of immediately items like vitamins or items with expiration dates, lot numbers.

So they just dispose of because customer touched item (a bottle of food supplement).

I see this as unreasonable product wasting.

What do you think?

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Seller_DROodOAYHftnc

I guess the problem is with food supplements etc, they will not know if the item has been tampered with, and I certainly would not want to think that I was receiving an item that had been sent to someone else, returned and then sent to me, even if it looked unopened.

20
user profile
Seller_7VbclcPFFRTnc

Settings - fulfilment by amazon - Automated unfulfillable settings - Return or Dispose
Change it to Return

10
user profile
Seller_8OyGUqwKdXfCN

All products are sealed, so its easy to see if package have been opened or not :slight_smile:

00
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user profile
Seller_DROodOAYHftnc

I guess the problem is with food supplements etc, they will not know if the item has been tampered with, and I certainly would not want to think that I was receiving an item that had been sent to someone else, returned and then sent to me, even if it looked unopened.

20
user profile
Seller_DROodOAYHftnc

I guess the problem is with food supplements etc, they will not know if the item has been tampered with, and I certainly would not want to think that I was receiving an item that had been sent to someone else, returned and then sent to me, even if it looked unopened.

20
Reply
user profile
Seller_7VbclcPFFRTnc

Settings - fulfilment by amazon - Automated unfulfillable settings - Return or Dispose
Change it to Return

10
user profile
Seller_7VbclcPFFRTnc

Settings - fulfilment by amazon - Automated unfulfillable settings - Return or Dispose
Change it to Return

10
Reply
user profile
Seller_8OyGUqwKdXfCN

All products are sealed, so its easy to see if package have been opened or not :slight_smile:

00
user profile
Seller_8OyGUqwKdXfCN

All products are sealed, so its easy to see if package have been opened or not :slight_smile:

00
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