My account was deactivated due to VAT. Amazon support are saying that my company is not UK established. I have a proof of letter from HMRC stating that I am UK resident and that the company is UK established? Please help! @Seller_z3k8APxGfbQEK @Seller_VJ4XoAkjDpjPH @Seller_fgtTzyHQfOM1x @Seller_mIRnuhdx7l5sN @Seller_pcsb5w54JugEA @Seller_iTgjdgiRqiPsn  @Seller_Huz6FT08OxHAR @Seller_TSXM2A5nxWSuH @Seller_sSkzzHms7Kxs6 @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP

Does anyone know how to solve this?

We are a UK established company with a proper incorporation certificate , VAT number and proper rented office.On 25th Jun Amz said something made them think I was not UK based. I am a UK Limited business, registered to pay VAT, and am Brand Registered.I had to send proof that I am based in UK (or Amz will pay backdated VAT to 2021, and have been withholding my deferments to cover that cost).I have sent over 20 supporting documents.I've had to 'change' my Business Information in Account Info Settings - nothing needed changing. They 'verified' my account and sent an email that I could 'start selling'. Almost immediately I had another identical email requesting me to reconfirm the (already just verified) Business information. I did that straight away, and 7 days later, it still isn't confirmed.I've contacted the 'Amazon VAT based in the UK' team and ccd the 'Amazon VAT not based in the UK' team - by email as there's no other way to get in touch...Seller Central can't/won't do anything.Any ideas of what can be done to get paid and not have to double-pay VAT?

HOW AMAZON CAN SAY WE ARE NOT ESTABLISHED IN UK FOR TAX PURPOSES WHEN HMRC DOES?

Thanks for any help.

Amazon has informed us that our disbursements could be temporarily withheld worldwide due to questions about our VAT establishment in the UK and that if we cannot verify being established in the UK they will demand the ‘unpaid’ VAT from us.

Our business is a UK Limited company, VAT registered for over 6 years, and legally compliant with all VAT requirements. However, we use a registered office address, and Amazon is requesting proof of a physical operating address. They won’t accept any documentation other than a rental agreement or utility bill, which I can't provide since our registered business address is not our operational location. I believe I'm not alone in using a registered office for business registration to avoid listing my home address on public records like Companies House.

I sell on multiple platforms, not just Amazon, so I must also consider our legal obligations for VAT registration related to our direct-to-consumer and business-to-business sales.

I am puzzled because I assumed that HMRC would govern our VAT registration requirements due to our specific circumstances. We fulfill UK orders using both Amazon FBA and a UK-based third-party logistics warehouse, with all UK orders dispatched domestically.

After extensive discussions with an account specialist, it seems Amazon will only accept specific documents like a rental agreement or utility bill for verification. Unfortunately, I cannot provide these for my registered office and am unable to switch the address to my UK home address at this stage of verification.

The registered business address is a real address and does have secretarial address services like mail scanning and forwarding but I just don’t physically work from it so don’t have a rental agreement or utility bill.

I have documents like tax letters and bank statements at my UK home address and business address in the UK yet no utility bill or rental document for our registered business address (which Amazon require). Have you heard of Amazon making any exceptions for situations like ours, where we can demonstrate operational presence in the UK from our 3PL warehouse and home address (work from home)?

Any guidance or suggestions would be greatly appreciated🙏