Brand Registry Says it Exists But it Doesn't - we have the trademark
We have the trademark for the brand ME LUNA.
We have been declined multiple times when attempting to create a brand registry with the statement that this brand registry already exists.
We have tried on numerous occasions to resolve this with the brand registry team, but they simply respond with the same form letter repeatedly.
Both the manufacturer in Germany via Vendor Central and the US distributor through Seller Central applied. Results were the same for both.
Besides us, nobody was authorized to register the brand. In fact, when checking with our trademark attorney, only we and the manufacturer have requested the trademark verification code, so it seems unlikely that anybody was able to register it.
I am not getting anywhere with the brand registry team.
Selling under the brand registry is very important to us.
What can I do? How should I proceed?
14 replies
Seller_o6FGt4g04dn5K
Does anybody have any suggestions? I would really appreciate it!
Dougal_Amazon
Hello @Seller_o6FGt4g04dn5K,
My name is Dougal from the Community manager Team and I would be happy to assist. Thanks for providing the Brand Name, I was able to use that to look at all applications for that specific name. I think you are very close to completing enrolling the brand and it may seem confusing, but I think I can help you through it.
I need to confirm who I am working with, please provide the case ID of your declined application so that I can reference the Selling Account and hopefully provide some guidance.
Best, Dougal
