What is the correct procedure for me to report this?
We have an art print for which we have copyright pending registration. . .hopefully will be complete any day now based on response we've gotten from the copyright offices. Another seller has listed this item on a different listing from ours as a "color variation" on one of their listings. Our design is Bible verses artistically displayed and the other items on their listing are gamer and car art prints so they are unrelated items under one listing. What is the best way for me to report this to Amazon? I know that Amazon needs my copyright registration for the copyright issue but isn't it a violation to list an identical item on a random other listing? I have reached out to the seller without a reply so far. They even have a UPC for their item and we do not have UPC on our designs.
I used the duplicate item on separate listing option and was given a "no action, no violation" response on Complaint ID: 16344323091.
I also used the incorrectly added as a variation options and was also given a "no action, no violation" response on Complaint ID: 16350590641
I have reached out to Seller (non)Support and they told me to report again which I did and gave them the following info on this last submission per their instruction:
I reported an additional time that this ASIN BXXXXXX4 is in violation of the policy which prohibits:
- Adding incorrect child variations that are not true variations of the parent product. This includes but is not limited to:
- Adding products that are fundamentally different from the parent ASIN
- Adding products images and/or names that are that are fundamentally different from the parent ASIN
New complaint ID 16350913941 got the following reply:
Hello,
We received your report of Amazon policy violation ID 16350913941 regarding the ASIN(s) below. Because you recently submitted an identical claim (16350590641), we will not investigate this duplicate claim. Please allow 1 to 2 business days for investigation of the original claim.
ASIN: BXXXXXXX4
Sincerely,
Amazon Customer and Brand Protection
