Appeals rejected 10+ times despite providing literally everything point by point
Hi Admins,
I need your assistance please if you'd be so kind.
We had 3 of our branded listings taken down for suspected product authenticity issues (despite zero ncx and excellent ratings over hundreds of orders? literally not one)
I have appealed this over ten times on each of the three ASINS concerned.
Every single point that Amazon wanted on the initial policy warning has been addressed in each appeal. With utter transparency to the point of not just providing our suppliers, but also our suppliers suppliers where applicable - right up to the official distributor level.
But no matter what we write, no matter what we provide - the same generic robot response saying insufficient information. And the rejections are coming quicker now, I'm pretty certain they aren't reading them at all.
@Ezra_Amazon@Julia_Amazon@Julia_Amzn@Spencer_Amazon@Winston_Amazon @Ash_Amazon @Sarah_Amzn could you please advise the next line of escalation? I have made a Case ID for you under 11297825042 for your easy reference.
Please do assist if you can. Thank you,
4 replies
Seller_xySbvelx4DBqR
Just adding that seller support said this case ID relates directly to my dealings with the appeals team: 11245615262, although this is not a case I can view in seller central so I guess it's internal.
Larry_Amazon
Hello @Seller_xySbvelx4DBqR,
This is Larry form Amazon, thank you for bringing this to our attention regarding your ASINs deactivation. I understand this is a challenging situation, especially while trying several times and getting same rejected reply. Let me help you providing some clarity and direction.
As I can see you have mentioned regarding three branded listings taken down:
We had 3 of our branded listings taken down for suspected product authenticity issues (despite zero ncx and excellent ratings over hundreds of orders? literally not one)
I have appealed this over ten times on each of the three ASINS concerned.
To guide you better for listing reactivation, kindly share with us initially or recent performance notification from your seller central>Menu>Performance>Performance Notification.
You can either post separately or reply in the same thread.
We recommend you to kindly specify the ASINs here to check and guide you properly also make sure that you are submitting the below mentioned documents for suspected product authenticity issues:
Invoices issued in the last 365 days (invoice should be dated before the ship by date)
Reflect sales volume during the last 365 days since the enforcement date.
Include contact information for supplier AND buyer, including name, phone number, address, and websites
File formats must meet either .pdf, .jpg, .png, or .gif files
These documents must be authentic and unaltered; however Sellers can remove pricing information or circle/highlight the ASIN in question.
Invoices are accepted in the following languages. English, Arabic, Chinese, Dutch, French, German, Italian, Japanese, Korean, Polish, Portuguese, Swedish and Spanish.
Additional information regarding these policies can be found at the following Seller Central pages
-- "Amazon Anti-Counterfeiting Policy"
-- "Amazon Services Business Solutions Agreement"
Thank you for your commitment to resolving this situation. We're here to help you succeed on Amazon.
Best regards,
Larry
