Completed verification of INFORM Consumers Act but account is still deactivated.
Hello,
I've completed the INFORM consumers act verification already but my account is still deactivated after over 3 week. The reactivate your account button on the account health page only takes me to the account information page with nothing pending for verification. I tried to open a case but they keep telling me to watit, and I am still unable to since the account is deactivated. Please advise on how to get my account reactivated.
Thank you,
1 reply
Atlas_Amazon
Hello @Seller_oPbNSNIXkf7f6
Thank you for the information provided regarding the issues you are attempting to address with Inform verification. I understand that you have opened a case and attempted to navigate towards the directed pages to resolve the situation. Could you provide a copy of the case associated to the concern?
Are you seeing the Inform tool on the account health page? Could you confirm which pieces of verification are still pending? Any other details you have regarding this situation and your attempts to address it should be provided to this thread for additional support.
Best,
Atlas
