swim vest wrongly identified as a life vest
We have been trying to get our product unrestricted. We believe Amazon is wrongly categorizing our product as a life vest. We have 2 test reports from Intertek stating our product is a swimming aid (BS EN 13138-1 Buoyant aids for swimming instruction) and not a life vest. We are in a loop and keep getting the same answer every time we upload our documents, which is to provide the relevant documents. We are providing the relevant documents but they get rejected with no explanation to which document is causing the issue. We already sell an variation of this product that only differs in pattern design so this makes it even more frustrating. We just need someone to get this sorted out for us.
13 replies
Spencer_Amazon
Hello @Seller_lYiQ5ZvMVCzzE,
Can you share a case ID with me? I gladly look into it.
Regards, Spencer