Premium Delivery Eligibility / Seller Fulfilled Prime with UK Mail
Hello we are going round in circles with seller support regarding Premium Delivery Eligibility / Seller Fulfilled Prime with UK Mail so I thought I’ve ask on here in case.
Our delivery partner is UK Mail (now part of DHL), we use them for our entire business shipping and do not want to change just for Amazon.
Our problem is that UK Mail does not seem to be tracked for Premium Delivery Eligibility / Seller Fulfilled Prime on Amazon and therefore regardless of our great delivery rates our account keeps receiving warnings.
Seller support and seller prime support seems to misunderstand who UK Mail are, as I think that I mean the Post Office…I will explain who UK Mail are and then go into a never ending loop at seller support until the case is closed.
Surly somewhere within Amazon UK must be someone who can see this as an Amazon problem and not as they tell us that we are providing poor customer experience.
Thanks in advance
Jon
15 replies
Seller_AosJD54bRJJWc
If it isn’t in the list of couriers when you input the tracking details it means it’s not eligible and you will have to get an account with a courier who is. Regardless if it’s a part of DHL Or not it’s not actually DHL so need to open an account with another courier.
Seller_3nYDEKuPvlpTC
UKmail is Amazon approved carrier ,eventhough, you will be able to use it for up to 5% of your shipments as you have to ship 95% of your items through buy shipping. At the moment , Royal mail is the only carrier integrated in the Amazon buy shipping.
Seller_EHYOwAkoZV3Hb
I just want to throw a little curve ball into the discussion.
Premium Shipping and Seller Fulfilled Prime have different requirements for shipping. It’s a shame the topic includes both as the discussion is getting muddled.
That’s it, back to work.
Seller_K8edOfPu9HEmN
The problem with seller fulfilled prime is the promise of next day delivery, which means to the customer just that, many are expecting next day delivery even if they purchase at 9 or 10 PM. There are only a handful of couriers that will guarantee next day delivery and all of those cost an arm and a leg, so you have to get your prices right or your metrics are going to have a rough time of it. Unless you are shifting 1000’s of items per day and can screw the prices down.
I look at it when it was 1st mooted and disregarded it completely as I could not get the goods to the customer as quick as Amazon were promising.
There was an article on radio 4 this week about this and trading standards are trying to get Amazon to change their own delivery promises as TS have had over 250 complaints about late deliveries.
