Dear Amazon Team,
I am writing to report a serious case of fraud regarding a recent return order.
The customer had ordered 15 items (Cost: 30000 INR approximately), which included pure brass, bronze, and copper products. However, the customer claimed the package was not received and a return was initiated. When we received the returned package, we were shocked to find that all our original brass, bronze, and copper items had been stolen.
Instead of our valuable items, the return package contained used steel plates, an iron tawa, and an old steel pot. This is a clear case of return fraud or tampering, and it has caused us a significant financial loss.
As a genuine seller, we are deeply concerned about how such incidents are being allowed to happen. It’s extremely discouraging and unsafe to continue selling on the platform if this type of fraud is not addressed properly.
We request Amazon to:
Investigate this matter thoroughly from your side.
Help us initiate a SAFE-T claim to recover our loss.
Take strict action prevent such incidents in the future.
Looking forward to your urgent support and resolution.
Best regards,
K.N CREATION
