Too many returns saying too small
Hi,
We are selling leather products on Amazon and we are getting many return saying to small.
We have uploaded the Size Charts on every product.
How we can reduce return regarding size. Also can we charge customer on the return reason of Too Small or too Large?
1 reply
Bryce_Amazon
Greetings @Seller_0BK2vy0vcRI3F,
Thank you for taking the time to post! It's difficult to say with certainty why you may be experiencing a higher volume on returns related to the size of your product, without actually seeing the offer. However, my initial recommendation would be to review the listing and product detail page, and really emphasize the size / measurements of the product you're selling. This may not curb all of the returns, but making sure buyer's can't miss the size of the product is the first step.
Additionally, regarding your question of charging buyers, there are instances where Restocking fees can be charged but this use case is not one of them. When in doubt, always refer to Amazon's Return Policy and ensure that you are abiding by it.
Let me know if you have any additional questions, and best of luck to you.
- Bryce
