A never ending nightmare
Hello everyone!
It all started back in April 2024, I had heard about the amicable system of Amazon, I formed my company in the United States, and opened Amazon Seller Central to create my professional account. Having zero experience with how to create Seller Central, I started filling in information in sections. As my nationality is Pakistani, I was confused and input the wrong information in both residential and business address, where the American address should be inputted, I put the Pakistani address, and vice versa. As I created an account, it automatically went into deactivation, requiring me to submit a utility bill for my residence to verify my identity. Remember, I had flipped the wrong information in both sections (which I got to know later). As required by Amazon, I submitted my residence utility bill with my same name and address spelling, but the submission got rejected. I kept submitting utility bill of my Pakistani residence but answer was nothing except boo. Determined not to give up, I called Amazon and laid out my entire problem. He told me that after checking your seller central creation details we have scrutinized your business and residential to be incorrect, instead of Pakistani utility bill, submit US utility bill, as my LLC was non-resident, how would I had manage US utility bill, I told him of my situation, but his response was same.
It's been a whole year, with zero sales and shipments, my account is in deactivation mode, making me perplexed.
My documents are unaltered, and every one is unedited. It is humbly requested that Amazon specialists suggest to me any helpful solutions
4 replies
Seller_OvL8C4BJWiuS9
One of Amazon's rules is that you can follow directions. If you set up the account with a US residence, then provide the documentation for that. If you created a virtual address, it will not work as Amazon requires an actual physical address.
Emet_Amazon
Hello @Seller_yMtUEi8CvlmQm,
Thank you for posting your concerns with your account and verification.
As you had mentioned this has been ongoing for a little more than a year now, so I can offer the best guidance in your situation, I shared your information with the appropriate teams who advised a new notification was provided to your account on 5/2/25. This notice is requesting your complete an additional step and sign up for a video call. Please use the links and information shared in that notice to conduct this video call. This will be used to complete your verification and make a decision on the status of your store.
If you encounter any issues with this process, please share screenshots of any errors, so I can continue working with our teams on providing a path forward if available. The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
