Account deactivation
Hi
I am the accountant for a UK startup company, selling exclusively via Amazon.
In just over a year sales have gone from zero to around £300k.
To improve profitability, we designed and sourced our own products and were selling in the UK and USA.
And then, mid November, our seller account was deactivated. The authenticity of one low value product, representing a tiny percentage of our sales, was questioned.
For over a month, we have been submitting appeals and chasing via calls.
We have provided several documents, which clearly demonstrate our supply chain, from the international manufacturer onwards to us and the authenticity of the product in question.
Meanwhile, we have been unable to sell and thousands of pounds worth of our stock and cash are held in limbo by Amazon.
There is absolutely no justification for the deactivation of our account and Amazon are now threatening the future of our business.
Before exploring legal routes to obtain a remedy, can anyone from Amazon help us?
Account deactivation
Hi
I am the accountant for a UK startup company, selling exclusively via Amazon.
In just over a year sales have gone from zero to around £300k.
To improve profitability, we designed and sourced our own products and were selling in the UK and USA.
And then, mid November, our seller account was deactivated. The authenticity of one low value product, representing a tiny percentage of our sales, was questioned.
For over a month, we have been submitting appeals and chasing via calls.
We have provided several documents, which clearly demonstrate our supply chain, from the international manufacturer onwards to us and the authenticity of the product in question.
Meanwhile, we have been unable to sell and thousands of pounds worth of our stock and cash are held in limbo by Amazon.
There is absolutely no justification for the deactivation of our account and Amazon are now threatening the future of our business.
Before exploring legal routes to obtain a remedy, can anyone from Amazon help us?
2 replies
Seller_ZVAz3d5lZuGid
"....can anyone from Amazon help us?"
No-one from Amazon itself will see your post unless you tag in any of the forum moderators, and even then they have very limited powers to actually do anything, except usually refer to a relevant 'team' ! Your so-called 'problem' of authenticity is encountered time and time again by many sellers, and does seem to be a hard one to resolve.
You could try Amazon's mediation process, and I think, even though there is potentially a cost, that the cases are often resolved before actually going down the legal route.
Good luck.
Seller_9ICDkWgtOsePN
, @Ash_AMZ , @Spencer_Amazon , @Seller_yk3kzHpjMMa4B , @Seller_pKdF0dnvoraDu , @Ezra_Amazon @Sarah_Amzn @Winston_Amazon
Account deactivation
Hi
I am the accountant for a UK startup company, selling exclusively via Amazon.
In just over a year sales have gone from zero to around £300k.
To improve profitability, we designed and sourced our own products and were selling in the UK and USA.
And then, mid November, our seller account was deactivated. The authenticity of one low value product, representing a tiny percentage of our sales, was questioned.
For over a month, we have been submitting appeals and chasing via calls.
We have provided several documents, which clearly demonstrate our supply chain, from the international manufacturer onwards to us and the authenticity of the product in question.
Meanwhile, we have been unable to sell and thousands of pounds worth of our stock and cash are held in limbo by Amazon.
There is absolutely no justification for the deactivation of our account and Amazon are now threatening the future of our business.
Before exploring legal routes to obtain a remedy, can anyone from Amazon help us?
Account deactivation
Hi
I am the accountant for a UK startup company, selling exclusively via Amazon.
In just over a year sales have gone from zero to around £300k.
To improve profitability, we designed and sourced our own products and were selling in the UK and USA.
And then, mid November, our seller account was deactivated. The authenticity of one low value product, representing a tiny percentage of our sales, was questioned.
For over a month, we have been submitting appeals and chasing via calls.
We have provided several documents, which clearly demonstrate our supply chain, from the international manufacturer onwards to us and the authenticity of the product in question.
Meanwhile, we have been unable to sell and thousands of pounds worth of our stock and cash are held in limbo by Amazon.
There is absolutely no justification for the deactivation of our account and Amazon are now threatening the future of our business.
Before exploring legal routes to obtain a remedy, can anyone from Amazon help us?
Account deactivation
Hi
I am the accountant for a UK startup company, selling exclusively via Amazon.
In just over a year sales have gone from zero to around £300k.
To improve profitability, we designed and sourced our own products and were selling in the UK and USA.
And then, mid November, our seller account was deactivated. The authenticity of one low value product, representing a tiny percentage of our sales, was questioned.
For over a month, we have been submitting appeals and chasing via calls.
We have provided several documents, which clearly demonstrate our supply chain, from the international manufacturer onwards to us and the authenticity of the product in question.
Meanwhile, we have been unable to sell and thousands of pounds worth of our stock and cash are held in limbo by Amazon.
There is absolutely no justification for the deactivation of our account and Amazon are now threatening the future of our business.
Before exploring legal routes to obtain a remedy, can anyone from Amazon help us?
2 replies
2 replies
Seller_ZVAz3d5lZuGid
"....can anyone from Amazon help us?"
No-one from Amazon itself will see your post unless you tag in any of the forum moderators, and even then they have very limited powers to actually do anything, except usually refer to a relevant 'team' ! Your so-called 'problem' of authenticity is encountered time and time again by many sellers, and does seem to be a hard one to resolve.
You could try Amazon's mediation process, and I think, even though there is potentially a cost, that the cases are often resolved before actually going down the legal route.
Good luck.
Seller_9ICDkWgtOsePN
, @Ash_AMZ , @Spencer_Amazon , @Seller_yk3kzHpjMMa4B , @Seller_pKdF0dnvoraDu , @Ezra_Amazon @Sarah_Amzn @Winston_Amazon
Seller_ZVAz3d5lZuGid
"....can anyone from Amazon help us?"
No-one from Amazon itself will see your post unless you tag in any of the forum moderators, and even then they have very limited powers to actually do anything, except usually refer to a relevant 'team' ! Your so-called 'problem' of authenticity is encountered time and time again by many sellers, and does seem to be a hard one to resolve.
You could try Amazon's mediation process, and I think, even though there is potentially a cost, that the cases are often resolved before actually going down the legal route.
Good luck.
Seller_ZVAz3d5lZuGid
"....can anyone from Amazon help us?"
No-one from Amazon itself will see your post unless you tag in any of the forum moderators, and even then they have very limited powers to actually do anything, except usually refer to a relevant 'team' ! Your so-called 'problem' of authenticity is encountered time and time again by many sellers, and does seem to be a hard one to resolve.
You could try Amazon's mediation process, and I think, even though there is potentially a cost, that the cases are often resolved before actually going down the legal route.
Good luck.
Seller_9ICDkWgtOsePN
, @Ash_AMZ , @Spencer_Amazon , @Seller_yk3kzHpjMMa4B , @Seller_pKdF0dnvoraDu , @Ezra_Amazon @Sarah_Amzn @Winston_Amazon
Seller_9ICDkWgtOsePN
, @Ash_AMZ , @Spencer_Amazon , @Seller_yk3kzHpjMMa4B , @Seller_pKdF0dnvoraDu , @Ezra_Amazon @Sarah_Amzn @Winston_Amazon
