The day before yesterday, I found that the 2 best-selling items inside my account were suddenly removed from the shopping cart by the Amazon system, both of which have been selling for 1-2 years, with pretty good user ratings and product feedback. After I double check the account, there are 4 items lost cart at the same time, 1 of them is still participating in the BD promotion, and there is no lisitng adjustments recently, and I didn't receive any bad comments or feedback from the users. 4 items lost cart at the same time is beyond my understanding, and it feels like I'm being punished by the Amazon system, but I didn't receive any performance notification in my account. performance notification.
It's been 2 days now and everything is still the same, sales keep dropping, during this time I keep requesting in the case for Amazon officials to help me investigate the exact reason, but I always only get the cold formatted answer, informing us that there are many reasons for the lost carts and they are not at liberty to tell.
These 2 days have been the hardest time I've ever had, I'm so anxious that I can hardly sleep because the sales revenue from my Amazon account is the source of income for my entire family. Can anyone tell me what is wrong with my account?
The Case ID: 9749371512
