Hi everyone, I hope you’re all well.

I wanted to make a post as I feel as though I have exhausted all my options and would probably benefit from another persons perspective and maybe get some advice too.

My account was deactivated on the 18th of October due to inauthentic claims (a product which I had not sold over 9 months, and which ASIN no longer exists on Amazon marketplace) and was requested to submit a supplier invoice matching the sales volume over the last 365 days. I had submitted my invoice, ensuring to match the required information (Website, Telephone Number, Email Address and Address).

I had then received a follow ups saying that this was insufficient information. The part which I was confused about is that the distributor I had purchased this brand from was not only an authorized distributor, but also the parent company of said brand. I had explained this in a follow up submission, in the form of a letter of appeal, outlining that the distributor is the owner of the brand with screenshots from the brand website themselves showing evidence the distributor is the parent owner of that brand, and also had an notarized affidavit proving that my products were in fact completely authentic.

A week or so after this follow submission I had received another rejection email stating “we do not have enough information to reactivate your account”. As a last resort I have been emailing the managing director email however it has been two weeks since then and have just sent a follow up, but have yet to receive a response.

I was wondering if anyone could provide their two pence on this and perhaps guide me towards ways in which could benefit my appeal and prove my products authenticity.

Apologies for rambling and thank you for any help you’re able to provide.