HELP Cannot contact Seller Support
I’ve been trying to contact someone from Amazon accounts or Seller Central for 5 DAYS. I cannot ask them to call because my account is deactivated and when I do message them to call I get nothing. How do I speak to someone about my account?
14 replies
Seller_7VbclcPFFRTnc
I believe if you are suspended, you can only message them through the appeal button
If its to get tied up funds released, after 90 days you email disbursement-appeals@amazon.co.uk
Seller_DROodOAYHftnc
Why has your account been deactivated ?
Julia_Amzn
Hello @ Images_of_Glasgow,
I will move this thread to the Account Health category of Seller Forums, where you will be supported by the Amazon agent.
Best of luck,
Julia.
Seller_pKdF0dnvoraDu
Hello @Images_of_Glasgow,
Virgil here to assist.
Thank you for providing insight into your current account status. My goal is to give you further guidance on the next steps.
In order to get an in-depth understanding of the issue, and to assist you better, please share the performance notification or emails pertaining to the account deactivation, and any subsequent appeals.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Best Regards,
Virgil.
Seller_RyBiR05Djvp7V
Hello @Images_of_Glasgow,
This is Amelia from Amazon to assist you.
Firstly, we hope you’re doing well and wishing you a speedy recovery!
Based on the post above, we understand that your account is deactivated for Negative Balance and need assistance in reactivating the account.
To know more about how sellers can have negative Balance, check “Why do I have a negative balance” here
For a more detailed understanding, kindly attach the mail received in your seller central performance notification about account deactivation, so that we can guide you better.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Regards,
Amelia
Seller_RyBiR05Djvp7V
Hello @Images_of_Glasgow,
This is Amelia from Amazon to assist you.
From the post above, we understand your account is deactivated due to negative balance and you might be in line with the decision taken by our team.
However to get a detailed understanding of the issue and the next steps to be taken, we need to review the performance notification you received at the time of deactivation and suggest on next steps. Please post the notification for a better understanding.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Regards,
Amelia
Seller_RyBiR05Djvp7V
Hello @Images_of_Glasgow,
This is Amelia from Amazon to assist you.
Thank you for sharing the notification with us.
Please follow the above steps to reactivate the account.
If you feel, account is deactivated in error, please contact the support through above link.
We recommend you to do reach out to Account health support team using “Call me now button” to discuss and learn more about next steps.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Regards,
Amelia
Seller_KMi7Yd9KprL1D
Hi Amelia
Why is no one looking at this case thoroughly instead of coming back with the same nonsensical answers.For the last time I know how to reactivate my account! The problem is I think Amazon are liable for the vast majority of the the negative balance! Look at the last posts please and don’t just respond with another instruction on how to activate my account. I need someone to look at my case. And I can’t use the ''Call me now button” because my account is deactivated! Just get someone to call me please!!!
Regards
Stephen
