Hi,

I received an A-Z Claim from customer because the package got damaged by the courier and did not arrive. We informed the customer that the parcel been damaged and courier did not attempt any delivery and sent us back. Our items are manufactured on order so it took time to manufacture a new one and sent it back to him. During this time the customer opened an A-Z Claim and the amazon after checking the tracking details sided with the customer straight away and issued refund.

Now the worst part after that when amazon issued refund, the customer received the item and he confirmed this via Buyer Seller Message that it's been delivered. I was at relief that he has confirmed this on the message now when I appeal I would have my funds back.

To my surprise the amazon still sided with the customer and declined my appeal. I had the updated tracking and customer message as a proof of delivery still they though this wasn't good enough.

I had opened multiple cases with amazon they just say "We are forwarding your case details to a specialized team that would reply you via email" but unfortunately I got no response. The case created have no chat details in them with just the status of transferred.

Please see all attached proofs @Winston_Amazon @Julia_Amazon @Ezra_Amazon @Angie_Amazon@Simon_Amazon @Sarah_Amzn @Roberto_Amazon@Maya_Amazon @Jona_Amazon