Hello,

I recently received an update from Amazon regarding an A-to-Z Guarantee claim on one of my orders (Order ID: 204-5552669-7618732). Initially, the decision was made in favor of the customer, but after I provided additional information, Amazon reversed the original decision. Here's the message I received:

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Amazon's Response:

"Thank you for taking the time to provide us with the additional information regarding the A-to-z Guarantee claim on the order 204-5552669-7618732. Upon further review, we have decided to reverse our original decision. Your order defect rate will be updated within 48 hours to reflect this change."

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While I appreciate that the original decision has been reversed and my order defect rate will be updated, there is no mention of the refund, which is my primary concern. The value of the order is £160, and this amount has already been refunded to the customer.

Could someone clarify whether the reversal of the decision means I will be reimbursed for the refunded amount? If not, what steps should I take to ensure the refund is processed to me?

As a small business owner, this issue has had a significant financial impact, and I need confirmation on whether this situation will be fully resolved, including the reimbursement.

Thank you for your help and attention to this matter.

Best regards,

{personal data removed, moderator edit}

Brand Bride Global Ltd