Hi, hope everyone is well. Could someone please help. On Friday (06/09/2024) I booked a pallet collection through seller central and the scheduled collection date was meant for today (09/09/2024). I received the usual email from Amazon stating that UPS will contact you in another email with the collection info. However, it is coming up to the end of the day for the scheduled collection date and still no email from UPS with the labels or any collection info. What should I do ?

If it helps this is my first UPS pallet collection but I do already have a UPS account under the same email provided to amazon for the collection. As I have heard they do make an account for you on the first pickup

@Seller_hnDMgUKxMh1V4

Hi, a glitch is causing UPS to charge for collection. They want £6.25 from us each time, in cash!!

It is happening on all UPS tracking numbers beginning 1ZG01

This has happened before. We are all having to use old tracking numbers - not a long term solution!

Amazon, please liaise with UPS to get differently numbered tracking numbers for the Send to Amazon system.

Thank you.

Yes, you will need to create a UPS account and schedule a collection using the tracking numbers that Amazon generate for you. You can then choose a collection timeslot. I had the same issue years ago when I started using partner carrier. If you need any more info just let me know. The shipment is pre-paid via Amazon, so you do not need to pay for anything just schedule the collection and make sure you tick the pallet collection box or they will send the wrong sort of truck.