£240 order, Returned Empty Package, What Can I Do?
Hi everyone,
I recently had a buyer return an item worth £240, but when I received the return today, the package was completely empty.
I originally shipped the item in a box because the item is electrical , but the buyer returned it in a padded envelope.
The flap was open upon arrival, meaning the item could have been removed in transit.
The return weight was 373g, which is close to the expected weight, but the actual contents were missing.
I have taken photos as evidence, showing the open mailer and return label.
Has anyone dealt with this before? What’s the best way to fight this kind of fraudulent return? Im worried as this is alot of money.
Thanks!
£240 order, Returned Empty Package, What Can I Do?
Hi everyone,
I recently had a buyer return an item worth £240, but when I received the return today, the package was completely empty.
I originally shipped the item in a box because the item is electrical , but the buyer returned it in a padded envelope.
The flap was open upon arrival, meaning the item could have been removed in transit.
The return weight was 373g, which is close to the expected weight, but the actual contents were missing.
I have taken photos as evidence, showing the open mailer and return label.
Has anyone dealt with this before? What’s the best way to fight this kind of fraudulent return? Im worried as this is alot of money.
Thanks!
21 replies
Seller_ZJhFeE3tNKzfh
Did refund at first scan take place? Or are you still due to refund?
Seller_tIxmXsqZeXpx5
Open a SAFE-T Claim. Submit photos and details as evidence
Seller_hf3WAIwfSX840
Hi, looking through your post something seems amiss with me.
You said the buyer took your parcel to the post office and they weighed it at 375g which was the expected weight, the post office would have weighed it obviously meaning they had a 375g parcel handed to them, your customer would not see the parcel again after that point.
Did you recieve a 375g parel back? If not then the RM must have something to do with the missing contents I think?
Sorry if I have got this wrong
Seller_HwaQlgFnhSuGS
I see your reference to return postage weight.
Did they take to a post office or perhaps add label via click and drop or another method where you self-declare weight?
If post office or they have proof of posting with weight, then maybe something happened afterwards. However we use C&D and the label has the weight we enter, which is not verified.
£240 order, Returned Empty Package, What Can I Do?
Hi everyone,
I recently had a buyer return an item worth £240, but when I received the return today, the package was completely empty.
I originally shipped the item in a box because the item is electrical , but the buyer returned it in a padded envelope.
The flap was open upon arrival, meaning the item could have been removed in transit.
The return weight was 373g, which is close to the expected weight, but the actual contents were missing.
I have taken photos as evidence, showing the open mailer and return label.
Has anyone dealt with this before? What’s the best way to fight this kind of fraudulent return? Im worried as this is alot of money.
Thanks!
£240 order, Returned Empty Package, What Can I Do?
Hi everyone,
I recently had a buyer return an item worth £240, but when I received the return today, the package was completely empty.
I originally shipped the item in a box because the item is electrical , but the buyer returned it in a padded envelope.
The flap was open upon arrival, meaning the item could have been removed in transit.
The return weight was 373g, which is close to the expected weight, but the actual contents were missing.
I have taken photos as evidence, showing the open mailer and return label.
Has anyone dealt with this before? What’s the best way to fight this kind of fraudulent return? Im worried as this is alot of money.
Thanks!
£240 order, Returned Empty Package, What Can I Do?
Hi everyone,
I recently had a buyer return an item worth £240, but when I received the return today, the package was completely empty.
I originally shipped the item in a box because the item is electrical , but the buyer returned it in a padded envelope.
The flap was open upon arrival, meaning the item could have been removed in transit.
The return weight was 373g, which is close to the expected weight, but the actual contents were missing.
I have taken photos as evidence, showing the open mailer and return label.
Has anyone dealt with this before? What’s the best way to fight this kind of fraudulent return? Im worried as this is alot of money.
Thanks!
21 replies
21 replies
Seller_ZJhFeE3tNKzfh
Did refund at first scan take place? Or are you still due to refund?
Seller_tIxmXsqZeXpx5
Open a SAFE-T Claim. Submit photos and details as evidence
Seller_hf3WAIwfSX840
Hi, looking through your post something seems amiss with me.
You said the buyer took your parcel to the post office and they weighed it at 375g which was the expected weight, the post office would have weighed it obviously meaning they had a 375g parcel handed to them, your customer would not see the parcel again after that point.
Did you recieve a 375g parel back? If not then the RM must have something to do with the missing contents I think?
Sorry if I have got this wrong
Seller_HwaQlgFnhSuGS
I see your reference to return postage weight.
Did they take to a post office or perhaps add label via click and drop or another method where you self-declare weight?
If post office or they have proof of posting with weight, then maybe something happened afterwards. However we use C&D and the label has the weight we enter, which is not verified.
Seller_ZJhFeE3tNKzfh
Did refund at first scan take place? Or are you still due to refund?
Seller_ZJhFeE3tNKzfh
Did refund at first scan take place? Or are you still due to refund?
Seller_tIxmXsqZeXpx5
Open a SAFE-T Claim. Submit photos and details as evidence
Seller_tIxmXsqZeXpx5
Open a SAFE-T Claim. Submit photos and details as evidence
Seller_hf3WAIwfSX840
Hi, looking through your post something seems amiss with me.
You said the buyer took your parcel to the post office and they weighed it at 375g which was the expected weight, the post office would have weighed it obviously meaning they had a 375g parcel handed to them, your customer would not see the parcel again after that point.
Did you recieve a 375g parel back? If not then the RM must have something to do with the missing contents I think?
Sorry if I have got this wrong
Seller_hf3WAIwfSX840
Hi, looking through your post something seems amiss with me.
You said the buyer took your parcel to the post office and they weighed it at 375g which was the expected weight, the post office would have weighed it obviously meaning they had a 375g parcel handed to them, your customer would not see the parcel again after that point.
Did you recieve a 375g parel back? If not then the RM must have something to do with the missing contents I think?
Sorry if I have got this wrong
Seller_HwaQlgFnhSuGS
I see your reference to return postage weight.
Did they take to a post office or perhaps add label via click and drop or another method where you self-declare weight?
If post office or they have proof of posting with weight, then maybe something happened afterwards. However we use C&D and the label has the weight we enter, which is not verified.
Seller_HwaQlgFnhSuGS
I see your reference to return postage weight.
Did they take to a post office or perhaps add label via click and drop or another method where you self-declare weight?
If post office or they have proof of posting with weight, then maybe something happened afterwards. However we use C&D and the label has the weight we enter, which is not verified.
