Changing Telephone number
Hi.
I’ve recently changed my phone number and have been trying to update it on my account. But whenever i try clicking “Edit”, by my phone details it asks for a OTP, which is of course sent to my old number.
This has got me in a bit of a Catch 22 and can’t log in to my account on other devices either without entering the OTP either.
Can anyone suggest any way around this or tell me if im missing something? Thanks
Just to clarify, I’ve already changed the phone number on my contact details but that hasn’t changed my main number for my OTP to be sent to. So, I’ve been trying to change it on my Amazon account (not seller) which is where I’ve run into the problem.
Any help would be greatly appreciated.
Thanks
3 replies
Seller_4sL4COB3CN00X
If you have a ‘trusted device’ - where you can log on and tick a ‘do not ask again when logging in’ box when you log in… You may be able to change/disable this number at:
Settings > Login Settings > Two Step…
We had the same issue a while back but managed to do it on a device we don’t normally use - as it was logged in as a ‘trusted device’
Hope you manage to sort it
Seller_3xDpmxMDcXuFL
Still no luck. Managed to find my old sim and put it in my phone. But when i initiated the OTP, nothing come thru. At first, i thought this was the May have been a technical problem with my phone network not letting me receive texts, but got a mate to both call and text me just to test it and seems to work fine. So no idea what the problem is.
Finally got through to someone at the call centre for amazon but nothing they can do until i enter enter OTP.
Seems like only other solution now is to upload the photo photo ID, which i don’t have. So now saving up for a passport. Ridiculous this is.
Security Security is important but this is OTT not OTP.
The worst thing is, I’ve lost count how many times in the past I’ve I’ve had to enter an OTP, and each time I always ticked the box that said “Don’t req OTP again on this device.” Yet I it still keeps keeps asking. 3 different devices too and cookies never deleted. Crazy
Just hope i never get logged out on this device before i manage to get a passport.