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Seller_T9qNRaWjUhLfS

Please can someone save me from the usual nonsense of having to deal with seller "zero" support

Hi, Please escalate this and have someone look into this. Instead of sending me generic responses about Amazon policies, please can you actually use some common sense and look into the issue!!!!! See case id: 10515730602

On the 14th of November the someone has wrongly updated this ASIN’s B073SH5GJT in the Amazon catalogue with the wrong product information, you have updated the title of a hair gel (made by the Nivea brand) , to reflect a children’s card game (made by Asmodee brand).

Therefore I do not believe that is an intentional change that the Nivea brand has made and or authorized. (However there is no mechanism within Amazon for sellers to actually inform the brand owner of these changes, which would fix these types of issue without the involvement from Seller "zero" support).

Anyone with any level of common sense can see that ASIN: B073SH5GJT is not a children's card game.

Please see

https://www.amazon.co.uk/dp/B073SH5GJT

Does this look like a childrens card game or a pot of hair gel and does everything else in the listing reflect a card game or hair styling product????????

Please update this back to the old and correct item title (which has been in place for at least 9 months, until yesterday!!!!!!) which was:

Nivea Men Styling Cream (1x150ml) pack of 1, Hair Cream for Malleable Hold without Hardening, Flexible Hair Gel for a Natural Look

Which is the correct item title to anyone with a degree of common sense, or are Amazon only policies designed to deliberately stop things from being fixed when clearly there has been an error updating the wrong product and things get wrongly updated?????.

Common on Amazon, you spend more on R&D annually than every British company combined!!!! However, you can't fix obvious errors like this. How about diverting 0.5% of your R&D budget into seller support to fix issues in the Amazon catelogue?

Thanks

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4 replies
Tags:Listing hijack, Listings
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Seller_ZVAz3d5lZuGid

"Please escalate this and have someone look into this. !"

No-one here can escalate this for you - we are all just other sellers. You would need to tag in some forum mods for any of them to see your post or contact the MD - managingdirector@amazon.co.uk with your case ID.

00
user profile
Seller_T9qNRaWjUhLfS

@Seller_VJ4XoAkjDpjPH @Ash_AMZ @Ezra_Amazon @Jessica_Amazon_ @Maja_Amazon @Sarah_Amzn @Winston_Amazon

Hi, Please can someone please escalate this to the relevant department / person with enough authority, to clearly correct very obvious errors in updating the Amazon catelogue.

Thanks

00
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Seller_T9qNRaWjUhLfS

Please can someone save me from the usual nonsense of having to deal with seller "zero" support

Hi, Please escalate this and have someone look into this. Instead of sending me generic responses about Amazon policies, please can you actually use some common sense and look into the issue!!!!! See case id: 10515730602

On the 14th of November the someone has wrongly updated this ASIN’s B073SH5GJT in the Amazon catalogue with the wrong product information, you have updated the title of a hair gel (made by the Nivea brand) , to reflect a children’s card game (made by Asmodee brand).

Therefore I do not believe that is an intentional change that the Nivea brand has made and or authorized. (However there is no mechanism within Amazon for sellers to actually inform the brand owner of these changes, which would fix these types of issue without the involvement from Seller "zero" support).

Anyone with any level of common sense can see that ASIN: B073SH5GJT is not a children's card game.

Please see

https://www.amazon.co.uk/dp/B073SH5GJT

Does this look like a childrens card game or a pot of hair gel and does everything else in the listing reflect a card game or hair styling product????????

Please update this back to the old and correct item title (which has been in place for at least 9 months, until yesterday!!!!!!) which was:

Nivea Men Styling Cream (1x150ml) pack of 1, Hair Cream for Malleable Hold without Hardening, Flexible Hair Gel for a Natural Look

Which is the correct item title to anyone with a degree of common sense, or are Amazon only policies designed to deliberately stop things from being fixed when clearly there has been an error updating the wrong product and things get wrongly updated?????.

Common on Amazon, you spend more on R&D annually than every British company combined!!!! However, you can't fix obvious errors like this. How about diverting 0.5% of your R&D budget into seller support to fix issues in the Amazon catelogue?

Thanks

20 views
4 replies
Tags:Listing hijack, Listings
00
Reply
user profile

Please can someone save me from the usual nonsense of having to deal with seller "zero" support

by Seller_T9qNRaWjUhLfS

Hi, Please escalate this and have someone look into this. Instead of sending me generic responses about Amazon policies, please can you actually use some common sense and look into the issue!!!!! See case id: 10515730602

On the 14th of November the someone has wrongly updated this ASIN’s B073SH5GJT in the Amazon catalogue with the wrong product information, you have updated the title of a hair gel (made by the Nivea brand) , to reflect a children’s card game (made by Asmodee brand).

Therefore I do not believe that is an intentional change that the Nivea brand has made and or authorized. (However there is no mechanism within Amazon for sellers to actually inform the brand owner of these changes, which would fix these types of issue without the involvement from Seller "zero" support).

Anyone with any level of common sense can see that ASIN: B073SH5GJT is not a children's card game.

Please see

https://www.amazon.co.uk/dp/B073SH5GJT

Does this look like a childrens card game or a pot of hair gel and does everything else in the listing reflect a card game or hair styling product????????

Please update this back to the old and correct item title (which has been in place for at least 9 months, until yesterday!!!!!!) which was:

Nivea Men Styling Cream (1x150ml) pack of 1, Hair Cream for Malleable Hold without Hardening, Flexible Hair Gel for a Natural Look

Which is the correct item title to anyone with a degree of common sense, or are Amazon only policies designed to deliberately stop things from being fixed when clearly there has been an error updating the wrong product and things get wrongly updated?????.

Common on Amazon, you spend more on R&D annually than every British company combined!!!! However, you can't fix obvious errors like this. How about diverting 0.5% of your R&D budget into seller support to fix issues in the Amazon catelogue?

Thanks

Tags:Listing hijack, Listings
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Seller_ZVAz3d5lZuGid

"Please escalate this and have someone look into this. !"

No-one here can escalate this for you - we are all just other sellers. You would need to tag in some forum mods for any of them to see your post or contact the MD - managingdirector@amazon.co.uk with your case ID.

00
user profile
Seller_T9qNRaWjUhLfS

@Seller_VJ4XoAkjDpjPH @Ash_AMZ @Ezra_Amazon @Jessica_Amazon_ @Maja_Amazon @Sarah_Amzn @Winston_Amazon

Hi, Please can someone please escalate this to the relevant department / person with enough authority, to clearly correct very obvious errors in updating the Amazon catelogue.

Thanks

00
There are no more posts to display
user profile
Seller_ZVAz3d5lZuGid

"Please escalate this and have someone look into this. !"

No-one here can escalate this for you - we are all just other sellers. You would need to tag in some forum mods for any of them to see your post or contact the MD - managingdirector@amazon.co.uk with your case ID.

00
user profile
Seller_ZVAz3d5lZuGid

"Please escalate this and have someone look into this. !"

No-one here can escalate this for you - we are all just other sellers. You would need to tag in some forum mods for any of them to see your post or contact the MD - managingdirector@amazon.co.uk with your case ID.

00
Reply
user profile
Seller_T9qNRaWjUhLfS

@Seller_VJ4XoAkjDpjPH @Ash_AMZ @Ezra_Amazon @Jessica_Amazon_ @Maja_Amazon @Sarah_Amzn @Winston_Amazon

Hi, Please can someone please escalate this to the relevant department / person with enough authority, to clearly correct very obvious errors in updating the Amazon catelogue.

Thanks

00
user profile
Seller_T9qNRaWjUhLfS

@Seller_VJ4XoAkjDpjPH @Ash_AMZ @Ezra_Amazon @Jessica_Amazon_ @Maja_Amazon @Sarah_Amzn @Winston_Amazon

Hi, Please can someone please escalate this to the relevant department / person with enough authority, to clearly correct very obvious errors in updating the Amazon catelogue.

Thanks

00
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