Daectuvated UK account
Hi,
Our UK account was deactivated due to a rejected VAT number, caused by a mismatch between the information registered with HMRC and our business account name.
The only solution we have found so far has been to request a brand new VAT number from HMRC, ensuring that it fully matches the business account name we use across both the EU and the UK. However, the process is taking time, and our account has now been deactivated for over a month.
I understand that Amazon can grant a grace period in situations like this if we can provide evidence that a new VAT number has been requested — which we are able to do. Over the past three weeks, I have contacted support multiple times to request this grace period, but I keep receiving standard replies explaining how to submit a VAT number for approval, without addressing my actual request.
Would it be possible for someone to help escalate this matter to the VAT team? We would be extremely grateful for the opportunity to receive a grace period while waiting for our new VAT number to be issued.
Many thanks for your support.
Best regards,
@Spencer_Amazon
2 replies
Seller_MT8rt0A2OpbCx
Amazon have a legal obligation to make sure accounts are above board and not involved in money laundering, tax evasion, etc. If something doesn't match exactly, you will most likely be suspended until they are satisfied. I don't understand why you need a new VAT number, rather than amending things to all match up. You will need to submit 2 quarterly VAT returns with 2 VAT numbers.
It's so important to have everything aligned exactly before signing up to Amazon, then check forwards and backwards, read seller university until you know it verbatim, check again, then sign up.
Seller_k2X0L9mVRT0pW
I’ve never heard of this “grace period”. I doubt very much this would be allowed by Amazon
